[cisco-voip] oddball UCCX thing

[Mike King]

I had an instance of this a few weeks ago, where we were hitting something
similar (maybe this is what you referring the the NetPro Forums) where we'd
get an error in the UCCX logs saying that it's had too many steps, and the
call would get lost (Agents would display Reserved when they were supposed
to be ringing, but were not actually ringing).  We had to get a upgrade that
basically replaced a single DLL file and restarted the UCCX service.

On Tue, Aug 16, 2011 at 8:21 AM, Ed Leatherman <ealeatherman at gmail.com>wrote:

> I'm having a strange problem (aren't they all) with some agents in
> uccx (7.0.1SR5) being stuck in reserved state when they take calls.
> They never go into busy state.
>
> This seems to be different than the "Agent Stuck in Reserved" issues
> i'm reading about on netpro forums etc. They get the call and are able
> to handle it fine - but from CSD's point of view they just show up as
> reserved rather than busy - even in the agent logs. It's like for
> these certain agents UCCX doesn't realize the transfer is completed.
>
> Seems to only be certain agents accounts, i can have them log in at
> the same workstation with a different account (ext mobility) and
> behaves normally. Going to take a look into some log files this
> morning when I have a chance.
>
> --
> Ed Leatherman
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>
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