[cisco-voip] Unity Connection Problem with Lotus Notes

[davidytk]

Hi JoJo

 

The customer said it work before. They use SMTP relay (smarthost) to send
email. Below is the log success/failure log information. Attachment is the
log also

 

Successful Log: 

Date Time: 08/25/2011 14:16:50.039

MailBox: ivan.wong at dimensiondata.com

File: diag_SMTP_00000043.uc

 

Fail Log:

Date Time: 08/25/2011 14:17:39.121

MailBox: fanny.chan at bocigroup.com

File: diag_SMTP_00000043.uc

 

Thanks

Best Regards

David

 

  _____  

From: JoJo JoJo [mailto:barrerj1 at hotmail.com] 
Sent: Thursday, August 25, 2011 2:50 PM
To: ccielab at groupstudy.com; cisco-voip at puck.nether.net;
davidytk at netvigator.com; barrerj1 at gmail.com
Subject: RE: Unity Connection Problem with Lotus Notes

 


 David,
 
I'm assuming this was working before and, 
 
1. The issue can be recreated
2. Not all voicemail/emails with Attachments are failing
3. You need to ensure UC is sending the proper email message format to
smarthost, or the smarthost or SMTP Relay is somehow changing/updating the
format.
4 In order to gather additional info you will need to enable SMTP traces in
UC, leave 3 messages in a row and gather the traces
 
How to enable UC SMTP Traces
 
Enable SMTP traces (Connection Serviceability > SMTP (all levels) )and set
an external email address as the relayed address; then  leave 3 test
voicemails.
To gather the traces with RTMT go to Trace and Log Central > Collect logs >
Connection SMTP Server
 
5 Post trace results so we can review
 
Hope this helps.
 
Jojo


 
 
 
 
 
 
 
 

> From: davidytk at netvigator.com
> To: ccielab at groupstudy.com; cisco-voip at puck.nether.net
> Subject: Unity Connection Problem with Lotus Notes
> Date: Wed, 24 Aug 2011 23:58:53 +0800
> 
> Hi All
> 
> 
> 
> Our customer faces a problem about Unity Connection (7.1.3) with Lotus
> Notes. When someone left voicemail to DN, the UC will send an email with
> attachment to Lotus Notes. Sometimes, the email server receives the email
> with attachment. Sometimes the email server receives the email, but the
> attachment (wav file) is in the body of the email instead as attachment.
> 
> 
> 
> Does this problem related to UC or Lotus Notes, does anyone face this
before
> ?
> 
> 
> 
> Thanks
> 
> Best Regards
> 
> David
> 
> 
> Blogs and organic groups at http://www.ccie.net
> 
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