[cisco-voip] Attendant Consoles...

[Carlos Ortiz]

I wanted to revive this thread to see if anyone has any updates or successes to report.  I'm listing the Cisco AC replacements I have found including one free one.  However, we haven't gotten the free one to work yet and there is no tech support (Go figure).  I really don't want a complicated system either.  I just need basic operator drag, drop transfer functions.  Our already expensive Cisco CVP/UCCE setup routes most inbound calls automatically.  The operator is only there for people who don't know where they want to go.

Evot.net

Free version: http://apps.evot.net/nexus/
Hosted Version http://www.evot.net/applications/hostedconsole

Others:

http://www.bridgeoc.com/  -  (I might try this free 60 day trial and $1500 price if I can't get the free one to work)

http://www.andtek.com/communications-products-anddesktopac-business.html

http://www.imagicle.com/home/tabid/384/language/en-us/default.aspx

http://www.iqnetsolutions.com/Cisco_MainPage.htm?gclid=CKHKicGcuKoCFVEI2god8SZIbA




From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Bill Riley
Sent: Wednesday, July 20, 2011 6:23 PM
To: 'Corbett Enders'; 'Scott Voll'; 'Saboor Khan'
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Attendant Consoles...

It does not include any Consoles.

CUBAC is a separate product.

From: cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net> [mailto:cisco-voip-bounces at puck.nether.net]<mailto:[mailto:cisco-voip-bounces at puck.nether.net]> On Behalf Of Corbett Enders
Sent: Wednesday, July 20, 2011 5:13 PM
To: Scott Voll; Saboor Khan
Cc: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] Attendant Consoles...

Free is my goal.  The one included with CM from 7.x and prior is all that we need. I don't want additional licensing costs nor do I want to set up yet another server to support 3rd party software.

I did a quick search, and it would appear that CM 8.x includes Cisco Unified Business Attendant Console. Does that compare to the Cisco Attendant console we use on 7.x?

From: Scott Voll [mailto:svoll.voip at gmail.com]<mailto:[mailto:svoll.voip at gmail.com]>
Sent: Wednesday, July 20, 2011 3:46 PM
To: Saboor Khan
Cc: Corbett Enders; cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] Attendant Consoles...

I think there are a few different ones out there.

What are you looking for?

I have used the ARC version.  Very high end.  Can do, script, monitor, ACD, etc. just about anything you want.

Currently we are looking at using Cuci-Lync.  or CUPS might do the same.

How much do you want to pay?

--Scott
On Wed, Jul 20, 2011 at 12:44 PM, Saboor Khan <saboor.khan at gmail.com<mailto:saboor.khan at gmail.com>> wrote:
Cisco Recommend us Vista Point
On Wed, Jul 20, 2011 at 2:59 PM, Corbett Enders <cenders at homesbyavi.com<mailto:cenders at homesbyavi.com>> wrote:
What are you listers using for attendant consoles?  I've heard that the console included in 7.x is no longer in 8.x...   so we're staying back on 7.1.2 for now.

Corbett Enders


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