[cisco-voip] Attendant Consoles...

Fri Aug 26 09:37:37 EDT 2011

> Nick is correct, we offer 50% off for any users migrating from the old Attendant Console which was available in CUCM version 7 and previous.
> 
> The version of console which you go for is very dependent on the user requirements. As Scott has pointed out there is a high end Arc Premium Solutions which is probably too feature rich for your requirements, however there is 3 flavor's of Cisco Unified Attendant Consoles which i am sure one of which will meet your needs.
> 
> Cisco Unified Enterprise Attendant Console - scalable to 25 concurrent operators with a directory of up to 100,000 entries
> Cisco Unified Business Attendant Console - scalable to 6 concurrent operators with a directory of up to 500 entries
> Cisco Unified Department Attendant Console - designed for team-based answering functions with each department having up to 2 operators and 150 directory entries
> 
> You can find more information on these products at the following link:
> 
> http://www.cisco.com/en/US/products/ps7282/
> 
> All of the solutions are supported within a virtualized environment as long as they meet the minimum requirements, you can find more information on requirements at the following link:
> 
> http://www.cisco.com/en/US/products/ps7282/tsd_products_support_series_home.html
> 
> All of the Cisco Unified Attendant Consoles can be downloaded from www.cisco.com/go/ac and come with a 5 day evaluation license. At any time after installation you can go back to the website and request a further 60 day evaluation license.
> 
> If you have any further questions then please let me know.
> 
> 
> Kind Regards
> 
> Jamie Gale
> Technical Marketing Engineer, Cisco Unified Attendant Consoles
> Arc Solutions, onsite at Cisco
> IP Communications Business Unit
> jamgale at cisco.com
> D +1 919 392 4671
> M +1 919 699 4910
> 
> Join the Cisco Unified Attendant Console Forum at Arc Solutions! http://forum.arcsolutions.com/forumdisplay.php?f=4
> 
> This email may contain confidential and privileged material for the sole use of the intended recipient. Any review, use, distribution or disclosure by others is strictly prohibited. If you are not the intended recipient (or authorized to receive for the recipient), please contact the sender by reply email and delete all copies of this message.
> 
> For corporate legal information go to:
> http://www.cisco.com/web/about/doing_business/legal/cri/index.html
> 
> 
>> 
>>> From: Nick Matthews <matthnick at gmail.com>
>>> Date: August 25, 2011 23:23:39 EDT
>>> To: Corbett Enders <cenders at homesbyavi.com>
>>> Cc: "cisco-voip at puck.nether.net" <cisco-voip at puck.nether.net>
>>> Subject: Re: [cisco-voip] Attendant Consoles...
>>> 
>>> For what it's worth there is a pricing incentive (I believe 50% off)
>>> for upgrading customers for the ARC attendant console because it's not
>>> free anymore.  At least it was last fiscal year (Cisco), and I think
>>> it has been continued.
>>> 
>>> -nick
>>> 
>>> On Thu, Aug 25, 2011 at 3:43 PM, Corbett Enders <cenders at homesbyavi.com> wrote:
>>>> I’ve not researched further, and the lack of a “built-in” attendant console
>>>> is what will keep me at version 7.x for the foreseeable future.
>>>> 
>>>> 
>>>> 
>>>> From: Carlos Ortiz [mailto:COrtiz at sscincorporated.com]
>>>> Sent: Thursday, August 25, 2011 12:03 PM
>>>> To: Bill Riley; Corbett Enders; 'Scott Voll'; 'Saboor Khan'
>>>> 
>>>> Cc: cisco-voip at puck.nether.net
>>>> Subject: RE: [cisco-voip] Attendant Consoles...
>>>> 
>>>> 
>>>> 
>>>> I wanted to revive this thread to see if anyone has any updates or successes
>>>> to report.  I’m listing the Cisco AC replacements I have found including one
>>>> free one.  However, we haven’t gotten the free one to work yet and there is
>>>> no tech support (Go figure).  I really don’t want a complicated system
>>>> either.  I just need basic operator drag, drop transfer functions.  Our
>>>> already expensive Cisco CVP/UCCE setup routes most inbound calls
>>>> automatically.  The operator is only there for people who don’t know where
>>>> they want to go.
>>>> 
>>>> 
>>>> 
>>>> Evot.net
>>>> 
>>>> 
>>>> 
>>>> Free version: http://apps.evot.net/nexus/
>>>> 
>>>> Hosted Version http://www.evot.net/applications/hostedconsole
>>>> 
>>>> 
>>>> 
>>>> Others:
>>>> 
>>>> 
>>>> 
>>>> http://www.bridgeoc.com/  -  (I might try this free 60 day trial and $1500
>>>> price if I can’t get the free one to work)
>>>> 
>>>> 
>>>> 
>>>> http://www.andtek.com/communications-products-anddesktopac-business.html
>>>> 
>>>> 
>>>> 
>>>> http://www.imagicle.com/home/tabid/384/language/en-us/default.aspx
>>>> 
>>>> 
>>>> 
>>>> http://www.iqnetsolutions.com/Cisco_MainPage.htm?gclid=CKHKicGcuKoCFVEI2god8SZIbA
>>>> 
>>>> 
>>>> 
>>>> 
>>>> 
>>>> 
>>>> 
>>>> 
>>>> 
>>>> From: cisco-voip-bounces at puck.nether.net
>>>> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Bill Riley
>>>> Sent: Wednesday, July 20, 2011 6:23 PM
>>>> To: 'Corbett Enders'; 'Scott Voll'; 'Saboor Khan'
>>>> Cc: cisco-voip at puck.nether.net
>>>> Subject: Re: [cisco-voip] Attendant Consoles...
>>>> 
>>>> 
>>>> 
>>>> It does not include any Consoles.
>>>> 
>>>> 
>>>> 
>>>> CUBAC is a separate product.
>>>> 
>>>> 
>>>> 
>>>> From: cisco-voip-bounces at puck.nether.net
>>>> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Corbett Enders
>>>> Sent: Wednesday, July 20, 2011 5:13 PM
>>>> To: Scott Voll; Saboor Khan
>>>> Cc: cisco-voip at puck.nether.net
>>>> Subject: Re: [cisco-voip] Attendant Consoles...
>>>> 
>>>> 
>>>> 
>>>> Free is my goal.  The one included with CM from 7.x and prior is all that we
>>>> need. I don’t want additional licensing costs nor do I want to set up yet
>>>> another server to support 3rd party software.
>>>> 
>>>> 
>>>> 
>>>> I did a quick search, and it would appear that CM 8.x includes Cisco Unified
>>>> Business Attendant Console. Does that compare to the Cisco Attendant console
>>>> we use on 7.x?
>>>> 
>>>> 
>>>> 
>>>> From: Scott Voll [mailto:svoll.voip at gmail.com]
>>>> Sent: Wednesday, July 20, 2011 3:46 PM
>>>> To: Saboor Khan
>>>> Cc: Corbett Enders; cisco-voip at puck.nether.net
>>>> Subject: Re: [cisco-voip] Attendant Consoles...
>>>> 
>>>> 
>>>> 
>>>> I think there are a few different ones out there.
>>>> 
>>>> 
>>>> 
>>>> What are you looking for?
>>>> 
>>>> 
>>>> 
>>>> I have used the ARC version.  Very high end.  Can do, script, monitor, ACD,
>>>> etc. just about anything you want.
>>>> 
>>>> 
>>>> 
>>>> Currently we are looking at using Cuci-Lync.  or CUPS might do the same.
>>>> 
>>>> 
>>>> 
>>>> How much do you want to pay?
>>>> 
>>>> 
>>>> 
>>>> --Scott
>>>> 
>>>> On Wed, Jul 20, 2011 at 12:44 PM, Saboor Khan <saboor.khan at gmail.com> wrote:
>>>> 
>>>> Cisco Recommend us Vista Point
>>>> 
>>>> On Wed, Jul 20, 2011 at 2:59 PM, Corbett Enders <cenders at homesbyavi.com>
>>>> wrote:
>>>> 
>>>> What are you listers using for attendant consoles?  I’ve heard that the
>>>> console included in 7.x is no longer in 8.x…   so we’re staying back on
>>>> 7.1.2 for now.
>>>> 
>>>> 
>>>> 
>>>> Corbett Enders
>>>> 
>>>> 
>>>> 
>>>> 
>>>> 
>>>> _______________________________________________
>>>> cisco-voip mailing list
>>>> cisco-voip at puck.nether.net
>>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>> 
>>>> _______________________________________________
>>>> cisco-voip mailing list
>>>> cisco-voip at puck.nether.net
>>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>> 
>>>> 
>>>> 
>>>> CONFIDENTIALITY NOTICE: This email and any documents, files or previous
>>>> e-mail messages attached to it, may contain privileged and confidential
>>>> information and/or Protected Health Information (PHI) intended solely for
>>>> the use of Social Service Coordinators, LLC and the recipient(s) named
>>>> above. If you are not the intended recipient, or the employee or agent
>>>> responsible for delivering this message to the intended recipient, you are
>>>> hereby notified that any review, dissemination, distribution, printing or
>>>> copying of this email message and/or any attachments is STRICTLY PROHIBITED.
>>>> If you have received this transmission in error, please notify the sender
>>>> immediately, with a copy to compliance at sscincorporated.com and permanently
>>>> delete this email and any attachments.
>>>> 
>>>> _______________________________________________
>>>> cisco-voip mailing list
>>>> cisco-voip at puck.nether.net
>>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>> 
>>>> 
>>> 
>>> _______________________________________________
>>> cisco-voip mailing list
>>> cisco-voip at puck.nether.net
>>> https://puck.nether.net/mailman/listinfo/cisco-voip
> 

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20110826/17d5ad08/attachment.html>