[cisco-voip] Attendant Consoles...

Jamie Gale jamgale at cisco.com
Fri Aug 26 09:37:37 EDT 2011


> Nick is correct, we offer 50% off for any users migrating from the old Attendant Console which was available in CUCM version 7 and previous.
> 
> The version of console which you go for is very dependent on the user requirements. As Scott has pointed out there is a high end Arc Premium Solutions which is probably too feature rich for your requirements, however there is 3 flavor's of Cisco Unified Attendant Consoles which i am sure one of which will meet your needs.
> 
> Cisco Unified Enterprise Attendant Console - scalable to 25 concurrent operators with a directory of up to 100,000 entries
> Cisco Unified Business Attendant Console - scalable to 6 concurrent operators with a directory of up to 500 entries
> Cisco Unified Department Attendant Console - designed for team-based answering functions with each department having up to 2 operators and 150 directory entries
> 
> You can find more information on these products at the following link:
> 
> http://www.cisco.com/en/US/products/ps7282/
> 
> All of the solutions are supported within a virtualized environment as long as they meet the minimum requirements, you can find more information on requirements at the following link:
> 
> http://www.cisco.com/en/US/products/ps7282/tsd_products_support_series_home.html
> 
> All of the Cisco Unified Attendant Consoles can be downloaded from www.cisco.com/go/ac and come with a 5 day evaluation license. At any time after installation you can go back to the website and request a further 60 day evaluation license.
> 
> If you have any further questions then please let me know.
> 
> 
> Kind Regards
> 
> Jamie Gale
> Technical Marketing Engineer, Cisco Unified Attendant Consoles
> Arc Solutions, onsite at Cisco
> IP Communications Business Unit
> jamgale at cisco.com
> D +1 919 392 4671
> M +1 919 699 4910
> 
> Join the Cisco Unified Attendant Console Forum at Arc Solutions! http://forum.arcsolutions.com/forumdisplay.php?f=4
> 
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> 
> For corporate legal information go to:
> http://www.cisco.com/web/about/doing_business/legal/cri/index.html
> 
> 
>> 
>>> From: Nick Matthews <matthnick at gmail.com>
>>> Date: August 25, 2011 23:23:39 EDT
>>> To: Corbett Enders <cenders at homesbyavi.com>
>>> Cc: "cisco-voip at puck.nether.net" <cisco-voip at puck.nether.net>
>>> Subject: Re: [cisco-voip] Attendant Consoles...
>>> 
>>> For what it's worth there is a pricing incentive (I believe 50% off)
>>> for upgrading customers for the ARC attendant console because it's not
>>> free anymore.  At least it was last fiscal year (Cisco), and I think
>>> it has been continued.
>>> 
>>> -nick
>>> 
>>> On Thu, Aug 25, 2011 at 3:43 PM, Corbett Enders <cenders at homesbyavi.com> wrote:
>>>> I’ve not researched further, and the lack of a “built-in” attendant console
>>>> is what will keep me at version 7.x for the foreseeable future.
>>>> 
>>>> 
>>>> 
>>>> From: Carlos Ortiz [mailto:COrtiz at sscincorporated.com]
>>>> Sent: Thursday, August 25, 2011 12:03 PM
>>>> To: Bill Riley; Corbett Enders; 'Scott Voll'; 'Saboor Khan'
>>>> 
>>>> Cc: cisco-voip at puck.nether.net
>>>> Subject: RE: [cisco-voip] Attendant Consoles...
>>>> 
>>>> 
>>>> 
>>>> I wanted to revive this thread to see if anyone has any updates or successes
>>>> to report.  I’m listing the Cisco AC replacements I have found including one
>>>> free one.  However, we haven’t gotten the free one to work yet and there is
>>>> no tech support (Go figure).  I really don’t want a complicated system
>>>> either.  I just need basic operator drag, drop transfer functions.  Our
>>>> already expensive Cisco CVP/UCCE setup routes most inbound calls
>>>> automatically.  The operator is only there for people who don’t know where
>>>> they want to go.
>>>> 
>>>> 
>>>> 
>>>> Evot.net
>>>> 
>>>> 
>>>> 
>>>> Free version: http://apps.evot.net/nexus/
>>>> 
>>>> Hosted Version http://www.evot.net/applications/hostedconsole
>>>> 
>>>> 
>>>> 
>>>> Others:
>>>> 
>>>> 
>>>> 
>>>> http://www.bridgeoc.com/  -  (I might try this free 60 day trial and $1500
>>>> price if I can’t get the free one to work)
>>>> 
>>>> 
>>>> 
>>>> http://www.andtek.com/communications-products-anddesktopac-business.html
>>>> 
>>>> 
>>>> 
>>>> http://www.imagicle.com/home/tabid/384/language/en-us/default.aspx
>>>> 
>>>> 
>>>> 
>>>> http://www.iqnetsolutions.com/Cisco_MainPage.htm?gclid=CKHKicGcuKoCFVEI2god8SZIbA
>>>> 
>>>> 
>>>> 
>>>> 
>>>> 
>>>> 
>>>> 
>>>> 
>>>> 
>>>> From: cisco-voip-bounces at puck.nether.net
>>>> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Bill Riley
>>>> Sent: Wednesday, July 20, 2011 6:23 PM
>>>> To: 'Corbett Enders'; 'Scott Voll'; 'Saboor Khan'
>>>> Cc: cisco-voip at puck.nether.net
>>>> Subject: Re: [cisco-voip] Attendant Consoles...
>>>> 
>>>> 
>>>> 
>>>> It does not include any Consoles.
>>>> 
>>>> 
>>>> 
>>>> CUBAC is a separate product.
>>>> 
>>>> 
>>>> 
>>>> From: cisco-voip-bounces at puck.nether.net
>>>> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Corbett Enders
>>>> Sent: Wednesday, July 20, 2011 5:13 PM
>>>> To: Scott Voll; Saboor Khan
>>>> Cc: cisco-voip at puck.nether.net
>>>> Subject: Re: [cisco-voip] Attendant Consoles...
>>>> 
>>>> 
>>>> 
>>>> Free is my goal.  The one included with CM from 7.x and prior is all that we
>>>> need. I don’t want additional licensing costs nor do I want to set up yet
>>>> another server to support 3rd party software.
>>>> 
>>>> 
>>>> 
>>>> I did a quick search, and it would appear that CM 8.x includes Cisco Unified
>>>> Business Attendant Console. Does that compare to the Cisco Attendant console
>>>> we use on 7.x?
>>>> 
>>>> 
>>>> 
>>>> From: Scott Voll [mailto:svoll.voip at gmail.com]
>>>> Sent: Wednesday, July 20, 2011 3:46 PM
>>>> To: Saboor Khan
>>>> Cc: Corbett Enders; cisco-voip at puck.nether.net
>>>> Subject: Re: [cisco-voip] Attendant Consoles...
>>>> 
>>>> 
>>>> 
>>>> I think there are a few different ones out there.
>>>> 
>>>> 
>>>> 
>>>> What are you looking for?
>>>> 
>>>> 
>>>> 
>>>> I have used the ARC version.  Very high end.  Can do, script, monitor, ACD,
>>>> etc. just about anything you want.
>>>> 
>>>> 
>>>> 
>>>> Currently we are looking at using Cuci-Lync.  or CUPS might do the same.
>>>> 
>>>> 
>>>> 
>>>> How much do you want to pay?
>>>> 
>>>> 
>>>> 
>>>> --Scott
>>>> 
>>>> On Wed, Jul 20, 2011 at 12:44 PM, Saboor Khan <saboor.khan at gmail.com> wrote:
>>>> 
>>>> Cisco Recommend us Vista Point
>>>> 
>>>> On Wed, Jul 20, 2011 at 2:59 PM, Corbett Enders <cenders at homesbyavi.com>
>>>> wrote:
>>>> 
>>>> What are you listers using for attendant consoles?  I’ve heard that the
>>>> console included in 7.x is no longer in 8.x…   so we’re staying back on
>>>> 7.1.2 for now.
>>>> 
>>>> 
>>>> 
>>>> Corbett Enders
>>>> 
>>>> 
>>>> 
>>>> 
>>>> 
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