[cisco-voip] CUEAC 8.5.1.5 blind transfer delay issue sometimes

[Erick]

First,  is your MOH streaming from CM or some external device?  

Are your LRO settings correct for VM?  Running 1000V as the VM switch?  How about any packet loss?  

On Dec 5, 2011, at 4:19 PM, "Erick B." <erickbee at gmail.com> wrote:

> Hello,
> 
> I've been working with Cisco on this for awhile, and not really
> getting anywhere, and thought maybe someone here may have an idea.
> Someone on the ARC Forums also has same problem with CUEAC 8.6. CUCM
> 8.5.1. Everything is VM, CUCMs on UCS B series and CUEAC is on ESXi
> Host (not on UCS).
> 
> Anyway, issue is with blind transfers done via keyboard, sometimes the
> person the front desk operator is transferring caller to gets the call
> and can't hear the person for 2-3 seconds and says hello to person
> calling 2-3 times before the 2 parties can hear one another. The
> outside caller calling in hears music on the transfer briefly then the
> music stops, then they hear music again very briefly before they are
> connected to person the front desk transferred to.  This only happens
> on transfers done with ARC attendant console. Regular users who
> transfer their calls to others don't report this problem. We have set
> up the ARC attendant console for Direct Transfer=ALL also and it makes
> no difference.
> 
> Cisco TAC had us collect logs and traces from all servers and the PC,
> and has us disbale LRO settings on the VMs and ESXi hosts and that did
> not help either.
> 
> Erick
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip