[cisco-voip] CUEAC 8.5.1.5 blind transfer delay issue sometimes

[erickbee at gmail.com]

MoH is live feed (mcast) on FXO port on h323 gateway with PRIs. 

LRO is set to 0 per cisco recommendation. Didn't change behavior. No packet loss that were seeing. 

- Erick


On Dec 6, 2011, at 12:13 PM, Erick <ewellnitzvoip at gmail.com> wrote:

> First,  is your MOH streaming from CM or some external device?  
> 
> Are your LRO settings correct for VM?  Running 1000V as the VM switch?  How about any packet loss?  
> 
> On Dec 5, 2011, at 4:19 PM, "Erick B." <erickbee at gmail.com> wrote:
> 
>> Hello,
>> 
>> I've been working with Cisco on this for awhile, and not really
>> getting anywhere, and thought maybe someone here may have an idea.
>> Someone on the ARC Forums also has same problem with CUEAC 8.6. CUCM
>> 8.5.1. Everything is VM, CUCMs on UCS B series and CUEAC is on ESXi
>> Host (not on UCS).
>> 
>> Anyway, issue is with blind transfers done via keyboard, sometimes the
>> person the front desk operator is transferring caller to gets the call
>> and can't hear the person for 2-3 seconds and says hello to person
>> calling 2-3 times before the 2 parties can hear one another. The
>> outside caller calling in hears music on the transfer briefly then the
>> music stops, then they hear music again very briefly before they are
>> connected to person the front desk transferred to.  This only happens
>> on transfers done with ARC attendant console. Regular users who
>> transfer their calls to others don't report this problem. We have set
>> up the ARC attendant console for Direct Transfer=ALL also and it makes
>> no difference.
>> 
>> Cisco TAC had us collect logs and traces from all servers and the PC,
>> and has us disbale LRO settings on the VMs and ESXi hosts and that did
>> not help either.
>> 
>> Erick
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