[cisco-voip] Cius Feedback?

[Erick]

When did that start?  I've always been able to download phone loads without smartnet on phones.

On Dec 12, 2011, at 12:57 PM, Robert Kulagowski <rkulagow at gmail.com> wrote:

> On Mon, Dec 12, 2011 at 11:00 AM, Ryan Ratliff <rratliff at cisco.com> wrote:
>> I'm not quote running the latest firmware, looks like 9.2.2 just came
>> out recently. I have some smartnet fun to deal with now as these
>> tablets weren't put on our regular contract - so now I can't download
>> the latest firmware for it. Don't get me started on the SNAFU that is
>> contract management. Running 9.2.1SR2-21SEC right now.
>> 
>> 
>> One issue you'll have is that you cannot purchase Smartnet on a Cius.  It's
>> warranty or accidental damage protection.  IMO the software coverage on your
>> CUCM should get you phone load downloads but I've no idea if that translates
>> to reality in any way.
> 
> Cisco seems to be split-brained on this.  Without a Smartnet contract
> on phones, you can't download phone loads.  But you can still download
> device packs, because those seem to be tied into CUCM contracts?!?
> 
> But of course, device packs aren't kept up-to-date, so if you run into
> an issue, like the one which forced us to open a TAC case, because
> phones were going full dim rather than fully bright when you increased
> the brightness all the way, you're stuck for a few months.
> 
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