[cisco-voip] Queue wait time is not working

[shary shary]

Hi Folks,
I need to check the Customer Queue time how long he is in Q and if the Q time goes upto 60 secs the call should route to another Queue. so i am using get reporting statistics (Current Wait Duration) option of UCCX in the script but when i play the result it always plays "-1". No agent is logged in this CSQ and the QTime is not playing right. How can i achieve the correct QTime.
 
Thanks.
 		 	   		  
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