[cisco-voip] Queue wait time is not working

[Anthony Holloway]

That is the right method to get the time the caller has been waiting.  Just
be sure that you have:

1) A valid JTAPI contact, so no active debugging allowed, must reactive
debug
2) The correct CSQ name value populated in both the select resource step and
the get reporting statistics step.

Post a screen shot of your code section if possible.

Anthony

On Fri, Feb 4, 2011 at 9:57 AM, shary shary <shaary1 at hotmail.com> wrote:

>  Hi Folks,
> I need to check the Customer Queue time how long he is in Q and if the Q
> time goes upto 60 secs the call should route to another Queue. so i am using
> get reporting statistics (Current Wait Duration) option of UCCX in the
> script but when i play the result it always plays "-1". No agent is logged
> in this CSQ and the QTime is not playing right. How can i achieve the
> correct QTime.
>
> Thanks.
>
>
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