[cisco-voip] Queue wait time is not working

[Tanner Ezell]

If the Get Reporting Statistics returns -1 it is typically a typo in
the CSQ name on the step. Bear in mind, it is case sensitive..

On Fri, Feb 4, 2011 at 7:57 AM, shary shary <shaary1 at hotmail.com> wrote:
> Hi Folks,
> I need to check the Customer Queue time how long he is in Q and if the Q
> time goes upto 60 secs the call should route to another Queue. so i am using
> get reporting statistics (Current Wait Duration) option of UCCX in the
> script but when i play the result it always plays "-1". No agent is logged
> in this CSQ and the QTime is not playing right. How can i achieve the
> correct QTime.
>
> Thanks.
>
>
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