[cisco-voip] Queue wait time is not working

[shary shary]

Hi All,
I got the issue basically the Queue was not configured correctly. I checked with rest of the Queues and it worked so i reconfgured the faulty Q and now its working thanks all for your quick support.
 



 
> Date: Fri, 4 Feb 2011 11:38:01 -0800
> Subject: Re: [cisco-voip] Queue wait time is not working
> From: tanner.ezell at gmail.com
> To: shaary1 at hotmail.com
> CC: cisco-voip at puck.nether.net
> 
> If the Get Reporting Statistics returns -1 it is typically a typo in
> the CSQ name on the step. Bear in mind, it is case sensitive..
> 
> On Fri, Feb 4, 2011 at 7:57 AM, shary shary <shaary1 at hotmail.com> wrote:
> > Hi Folks,
> > I need to check the Customer Queue time how long he is in Q and if the Q
> > time goes upto 60 secs the call should route to another Queue. so i am using
> > get reporting statistics (Current Wait Duration) option of UCCX in the
> > script but when i play the result it always plays "-1". No agent is logged
> > in this CSQ and the QTime is not playing right. How can i achieve the
> > correct QTime.
> >
> > Thanks.
> >
> >
> > _______________________________________________
> > cisco-voip mailing list
> > cisco-voip at puck.nether.net
> > https://puck.nether.net/mailman/listinfo/cisco-voip
> >
> >
 		 	   		  
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