[cisco-voip] ARC problem

Bennie Grant Bennie.Grant at mettoni.com
Thu Feb 10 12:36:46 EST 2011

To confirm…

The latest version of the Cisco Unified Attendant Consoles brings this feature in…

If you alreay have Arc Premium or Arc Enterprise, then the feature has been available for a while


Bennie Grant
VP - Operations
Arc Solutions (International) Inc
Part of the Mettoni group | www.mettoni.com

From: "mklukas at gmail.com<mailto:mklukas at gmail.com>" <mklukas at gmail.com<mailto:mklukas at gmail.com>>
Date: Thu, 10 Feb 2011 17:30:24 +0000
To: Stephen Welsh <stephen.welsh at unifiedfx.com<mailto:stephen.welsh at unifiedfx.com>>
Cc: "cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>" <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: Re: [cisco-voip] ARC problem

This was the case up until the latest update of ARC, there is now an option, on the server side configuration IIRC, that allows the phone to ring instead of the PC. If you aren't on the latest version you would need to upgrade in order to have that functionality.

Matt Klukas

On Thu, Feb 10, 2011 at 10:13 AM, Stephen Welsh <stephen.welsh at unifiedfx.com<mailto:stephen.welsh at unifiedfx.com>> wrote:
Typically calls going into ARC Operator do not ring the phone, the ARC application rings, so you need the sound on the PC turned on/enabled. Once the call is ansered the phone is automatically connected using TAPI control of the phone.


From: cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net> [cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>] On Behalf Of Simon Nhlapo (ZA) [Simon.Nhlapo at za.didata.com<mailto:Simon.Nhlapo at za.didata.com>]
Sent: 10 February 2011 13:41
To: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: [cisco-voip] ARC problem

Hi There,

Guys help me out with this one” when the call is redirected to switchboard (using ARC) it flashes lights but not ringing “

Where to check ?


Simon Nhlapo

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