[cisco-voip] MWI activation in CDR

[Wes Sisk]

it's always good to check the basics - did unity get re-registered to a 
separate CM node that has CDR disabled or has log calls with zero 
duration set to false?  when last I checked the zero duration service 
parameter was still per-server rather than cluster wide.

Regards,
Wes

On 2/15/2011 3:41 PM, Ed Leatherman wrote:
> I looked several months back into the CDR's, and we were at one time
> getting MWI records and then they stopped. On the same day that we
> upgraded from Unity 7 to Unity 8. So we're spelunking thru some
> release notes to see what changed that might affect it. It is still a
> SCCP integration, but I don't know anything about a multi-mwi feature
> so looking into that first.
>
> Thanks for the sanity check, if I figure something out i'll post it up
> for posterity.
>
> On Tue, Feb 15, 2011 at 3:01 PM, Wes Sisk<wsisk at cisco.com>  wrote:
>> that sounds right. with SCCP integration between CM and Unity.  Newer
>> versions offer SIP integration and a new multi-mwi feature. I have not seen
>> how that is implemented exactly but was lead to believe it may not generate
>> the same 0 duration CDR's.
>>
>> Regards,
>> Wes
>>
>> On 2/15/2011 2:35 PM, Lelio Fulgenzi wrote:
>>
>> Hi Ed, I'm just rebuilding my 7.1 cluster so I can't verify right now.
>>
>> However, in 4.1(3), I'm pretty sure that what you would see is the extension
>> itself dialing the MWI on/off numbers.
>>
>> If you search your CDRs, do you see any records with the MWI on/off numbers
>> at all?
>>
>> ---
>> Lelio Fulgenzi, B.A.
>> Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
>> (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
>> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
>> Cooking with unix is easy. You just sed it and forget it.
>>                                - LFJ (with apologies to Mr. Popeil)
>>
>>
>> ________________________________
>> From: "Ed Leatherman"<ealeatherman at gmail.com>
>> To: "Cisco VOIP"<cisco-voip at puck.nether.net>
>> Sent: Tuesday, February 15, 2011 2:32:47 PM
>> Subject: [cisco-voip] MWI activation in CDR
>>
>> Hello list,
>>
>> I'm trying to determine what the call manager 7.1 CDR records for
>> Unity v8 MWI should look like (or if I'm even getting records for
>> them)
>>
>> I've got zero duration CDRs enabled, and am exporting to a sftp server.
>>
>> When I look through these, i'm expecting to see records with 0
>> duration, origDeviceName matching our voicemail port names, and
>> originalCalledPartyNumber as our MWI on/off strings. I don't see this
>> though, so maybe this is not correct. In fact, I don't see any calls
>> to the MWI on/off strings.
>>
>> I am definitely getting 0 duration calls, does anyone know what I
>> should be seeing for MWI calls? Am I correct in thinking that
>> CallManager should be exporting records for these as long as zero
>> duration call detail is enabled?
>>
>> thanks!
>>
>>
>> --
>> Ed Leatherman
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>
>