[cisco-voip] Unity problems getting to voicemail

[Joe Pollere (US)]

Jeff,

Are any ports set to not answer calls ie dedicated to MWI or for Notification...if so have those ports been removed from the line group in CM?

Joe

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Jeff Ruttman
Sent: Wednesday, February 16, 2011 12:57 PM
To: Cisco VOIP
Subject: [cisco-voip] Unity problems getting to voicemail

Greetings,

We have one site that is complaining that callers are not getting to voicemail on occasion, that the "phones just ring and ring or the line is busy."  People are also saying "the line is busy" when they go to check their voicemail--on occasion.  I'm trying to get a better description of just what they're hearing when they say "busy" and what they mean by "on occasion."

I've been in the Unity tools depot running the Port Usage Analyzer.  Most days around 8 or 9 AM, the Port Availability report shows less than 10 ports available, but other than that short time period, nearly half of the available ports are not being used.  All those reports in the Analyzer essentially show lots of and continuous port availability, and never has availability dropped to zero.  So do I take from that correctly that running out of ports is not our problem?

Any suggestions on such an issue?  Never had this complain before and we have 7 other remote offices.

Thanks
jeff


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