[cisco-voip] Extension Mobility Question

[Boon]

Guys,

I have a customer who has a strange requirement which I'm not sure if I can
meet.

They have a contact centre and would like to use EM for agents so that they
can move around the office and effectively hot desk. The agent UDP will have
a single line on line 1 with a non-DDI extension used for contact centre
calls only. The logged out phones will have only a 2nd line configured with
a DDI extension which could also be part of a hunt group. The agent needs to
be able to log into a phone and have the first line as their line from the
UDP whilst the 2nd line is the logged out phone's DDI extension.

I've never dealt with a request like this and thought that it might not be
possible but agreed to lab it up none the less. So far I'm unable to keep
the 2nd line on the phone after logging in with a UDP. Is this going to be
possible at all?

Thanks
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20110217/85fe079a/attachment.html>