[cisco-voip] Personal caller ID?

[Wes Sisk]

I learned a couple things in this area recently:

* Routing by calling party number is possible now.  This opens up a 
world of possibility:
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/8_0_2/ccmfeat/fshotline.html#wp1422478

* If using IOS it is possible to do translation on calling party name:
http://www.cisco.com/en/US/products/sw/voicesw/ps5640/products_configuration_example09186a0080982499.shtml#modify
15.1(3)T has more flexibility where you can match other lines than the 
one you are modifying, and store variables.

* SIP normalization also came into CM8.5:
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/docguide/8_5_1/dg851.html#wp54260


Aside from those you are back to the old options of:
* route to IP-IVR to do markup and redirect
* use partner apps that use jtapi or cti monitoring of lines to 
intercept caller information, do database dip, and do screen pop.

Regards,
Wes


On 2/17/2011 11:20 AM, Madziarczyk, Jonathan wrote:
> Thanks all,
>
> Yeah, I'm not really concerned with what the incoming caller ID is, I wanted to overwrite it for specific callers, but it sounds like it's a trunk based feature instead of a per call feature.
>
> Ahh well, time to tell the boss no.
>
> JM
>
> -----Original Message-----
> From: sasanka [mailto:sasanka.pathi at locuz.com]
> Sent: Wednesday, February 16, 2011 10:14 PM
> To: 'Paul'; Madziarczyk, Jonathan; cisco-voip at puck.nether.net
> Subject: RE: [cisco-voip] Personal caller ID?
>
> If you are using T1 you can use Debug isdn q931 command and ask them to dial in. You should see the calling number. If you are not seeing anything, in the calling number, it means that there is a problem with telco. If the number is seen then the problem is with configuration.
>
> Warm Regards,
> Venkata Sasanka.pathi(-91 950 265 2290)
> Consultant | unified communications
> Locuz Enterprise Solutions Ltd. {An ISO 9001:2008 company} Phone :  +91 (40) 3050 9119, Fax: +91(40)3050 9006 No. 4, 6th Floor, Orion Tower, Bldg # 9, Mindspace, Cyberabad, Hyderabad 500 081
>
> -----Original Message-----
> From: cisco-voip-bounces at puck.nether.net
> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Paul
> Sent: Thursday, February 17, 2011 12:15 AM
> To: Madziarczyk, Jonathan; cisco-voip at puck.nether.net
> Subject: Re: [cisco-voip] Personal caller ID?
>
> Are you using digital or analog circuits?
> Are you using a PRI or a CAS circuit?
> If you're using a PRI have you confirmed that there aren't any callerID details coming through with 'debug isdn q931?'
>
> There's no way to give phones callerID if telco isn't sending it to you. The
>
> best you'd have is to label calls from these trunks w/o callerID to be calling from "trunk x" or "unknown caller" or something like that.
>
>
>
> ________________________________
> From:"Madziarczyk, Jonathan"<jmad at cityofevanston.org>
> To:cisco-voip at puck.nether.net
> Sent: Wed, February 16, 2011 8:54:27 AM
> Subject: [cisco-voip] Personal caller ID?
>
>
> Scenario:
> VIP caller calls into Call Manager (and UCCX if that matters) and telco does
> not
>
> provide caller ID (or does not provide detailed enough caller ID).  Is there
> a
> way to create a CallerID directory on Call Manager, so that when specific
> PSTN
> numbers call in, accurate CallerID is populated and shows up on the phone or
>
> call agent software?
>
> Can this be done with MGCP gateways or only with H323 gateways (incoming
> pri)?
>
> Thanks!
>
>
>
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