[cisco-voip] 8 Week Project- Southern California

[Eman]

If you are free for a project starting ASAP to do the following please let
me know ASAP!

This senior-level professional is a seasoned individual producer who applies
an advanced, in-depth knowledge of technical concepts, practices and
procedures. Incumbents are fully competent to work on complex assignments
and perform a full range of technical support activities. The incumbent may
act as a member of quick-response user-support team and will often work
under demanding deadlines, operating independently to resolve complex
end-user problems. Errors will likely cause visible delay, expense and/or
disruption to the end-user. May act as a functional/team leader. Individuals
must be able to use mature judgment in assigning personnel without causing
unnecessary delay to client. 

 

The selected individual must demonstrate excellent customer service & team
building skills and will be required to routinely interact directly with
customers and to participate in & foster a "team environment."

Principal Responsibilities: 

 

This position is part of an 8 person team responsible for Maintenance,
Support, Trouble Resolution, Root Cause Analysis and SLA maintenance for a
large, enterprise LAN / MAN and VoIP environments in the Burbank/Glendale
area. In addition to daily SLA compliance and routine break-fix duties, this
position may develop and manage large VoIP migration projects to enhance &
expand the network, including cost analysis, detailed design, project
planning, capacity planning, implementation, detailed documentation and
cross-training of peers. This position will frequently be called upon to
diagnose difficult network performance problems and interact with
application support teams to diagnose network / application performance
issues. This position operates in a 7x24x365 SLA driven environment,
requiring flexible work hours.

 

Specific Requirements:

Knowledge, skill, & hands-on experience with Cisco Unified Call Manager
version 7.X or greater.

Knowledge, skill, & hands-on experience with Cisco Unity 7.X.or greater.

Knowledge, skill, & hands-on experience with Cisco Unified Contact Center
Express version 7.X or greater.

Knowledge, skill, & hands-on experience with Cisco Unified Presence 7.X or
greater.

Knowledge, skill, & hands-on experience with Cisco IOS VoIP Gateways: VG224,
VG204 and VG202, 3800 ISR.

Working knowledge, skills & experience with Cisco VoIP signaling protocols:
MGCP, SCCP, H323 and SIP.

Working knowledge of Nortel TDM environments.
Substantial knowledge and experience with installation, support &
maintenance of Voice networking
Experience using packet / protocol analyzers to find and remedy application
and network performance issues.

Education and Typical Years of Experience:

Bachelor degree in a related field, or equivalent work experience. Minimum
of 5-7 years of related technical support experience. Requires advanced
knowledge and experience in a full range of technology platforms and
systems. A strong knowledge of computing processes and technology including,
servers, gateways, communications equipment, workstations, software and
hardware and associated diagnostics and tools. (Specifics are defined/vary
by applicable end-user area.) Knowledge of voice, digital, data compression
and call center technology also recommended.

 
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