[cisco-voip] Unity Exchange 2010 integration TUI not working.
Dailey, Fred M.
fmdailey at ccis.edu
Mon Feb 21 10:09:23 EST 2011
From: Dailey, Fred M.
Sent: Monday, February 21, 2011 9:08 AM
To: 'cisco-voip at puck.nether.net''
Subject: Unity Exchange 2010 integration TUI not working.
GUSI Version = 2.0.4
Gather Date/Time = 02-21-2011 / 09:02:41
Unity Install Information:
Unity server name = CCUN02
Unity System ID = 5ad6497b
Unity version = 5.0(1.0) (Original Version)
Patches installed:=
Cumulative : CU5.0(1)_ES86
SUW Version : 3.0.010.0 : 2010-10-12
Core install files to= d:\CommServer\
Total capacity (megs)= 59936.42
Megs free= 56402.22
% free space= 94.1
Logging diagnostics and data files to= d:\CommServer\Logs\
Total capacity (megs)= 59936.42
Megs free= 56402.22
% free space= 94.1
UMR repository location= d:\CommServer\UnityMTA\
Total capacity (megs)= 59936.42
Megs free= 56402.22
% free space= 94.1
UnityDB location= d:\program files\microsoft sql server\MSSQL\data\UnityDb.mdf
Total capacity (megs)= 59936.42
Megs free= 56402.22
% free space= 94.1
UnityDB log location= d:\program files\microsoft sql server\MSSQL\data\UnityDb_log.LDF
Total capacity (megs)= 59936.42
Megs free= 56402.22
% free space= 94.1
Failover (This server is) : Secondary
Partner Server Name : CCUN01
Partner Server IP : 10.2.0.3
Ping Interval : 1000 mSec
Missed Pings Before Disconnect : 30
QOS Settings:
Call Signaling QoS= CS3(precedence 3) DSCP (011000)
Media Signaling QoS= EF DSCP (101110)
Security settings:
RPC port number= 5050
Unidentified caller message security= 0
Message aging= 0
Mixed mode= 1
Cisco Unity TSP version = 8.2(1)
CSAgent Version = 5.0.0.225
CSA Agent BaseDir = C:\Program Files\Cisco Systems\CSAgent
CSAgent LogDir = C:\Program Files\Cisco Systems\CSAgent\log
CSAgent OEM = Cisco Systems
CSAgent Standalone = 1
Unity CSA Policy = 3.0.2
PCD : <not installed with PCD>
Switch 1 = Cisco CallManager, ID=0
Ports configured = 32
Default recording codec = 8K Mu-Law
TUI Languages loaded = ENU
Default TUI Language = ENU
GUI Languages loaded = ENU
Default GUI Language = ENU
Prompts : *Warning* - The following are missing :
D:\CommServer\Localize\Prompts\ENU\G729a\AvSubNotifier\AvSubNotifierENU001.wav
D:\CommServer\Localize\Prompts\ENU\G729a\AvSubNotifier\AvSubNotifierENU002.wav
D:\CommServer\Localize\Prompts\ENU\G729a\AvSubNotifier\AvSubNotifierENU003.wav
D:\CommServer\Localize\Prompts\ENU\G729a\AvSubNotifier\AvSubNotifierENU004.wav
D:\CommServer\Localize\Prompts\ENU\G729a\AvSubNotifier\AvSubNotifierENU005.wav
D:\CommServer\Localize\Prompts\ENU\G729a\AvSubNotifier\AvSubNotifierENU006.wav
D:\CommServer\Localize\Prompts\ENU\G729a\AvSubNotifier\AvSubNotifierENU007.wav
D:\CommServer\Localize\Prompts\ENU\G729a\AvSubNotifier\AvSubNotifierENU008.wav
D:\CommServer\Localize\Prompts\ENU\G729a\AvSubNotifier\AvSubNotifierENU009.wav
D:\CommServer\Localize\Prompts\ENU\G729a\AvSubNotifier\AvSubNotifierENU010.wav
D:\CommServer\Localize\Prompts\ENU\G729a\AvSubNotifier\AvSubNotifierENU011.wav
D:\CommServer\Localize\Prompts\ENU\G729a\AvSubNotifier\AvSubNotifierENU012.wav
Default TTS Language = ENU
TTS Default Engine =
Standard Unity conversation in use
Environment Information:
(error):62 (Input past end of file) in procedure GetSystemInfo of Form frmMain
System Uptime: Unable to parse windows systeminfo output
UMR Mode : Normal Operations
Partner is Exchange 2003
Partner Exchange Server Name= CCVOIP01
Server Status Check = Enabled
Server Ping Interval = 15000 mSec
Active Directory domain = CCIS
Global Catalog Server = ccmo02.ccis.edu
Sync Interval = 15 min(s)
Domain Controllers (Domain : DC)
ccis.edu : ccmo02.ccis.edu
Sync Interval = 2 min(s)
SQL Version = Microsoft SQL Server 2000 - 8.00.2282: unknown SP
SQL Edition = Standard Edition
Windows version = 5.0 Build 2195: Service Pack 4
Outlook is not installed on the local server
MAPI Provider : CDO Version - 6.5.8190.0 CDO Detected & No Exchange System Management : Mailstore is not Exchage 2007/2010
MAPI Shared Memory: (HKLM:SOFTWARE\Microsoft\Windows Messaging Subsystem\Applications\<process>\SharedMemMaxSize)
AvCsMgr : is set to recommended value
AvMsgStoreMonitorSvr : RegKey not found. Recommend add the key AvMsgStoreMonitorSvr and set DWORD SharedMemMaxSize with a value of 4194304 (decimal)
AvNotifierMgr : RegKey not found. Recommend add the key AvNotifierMgr and set DWORD SharedMemMaxSize with a value of 4194304 (decimal)
AvUMRSyncSvr : is set to recommended value
CsBMsgConnector : RegKey not found. Recommend add the key CsBMsgConnector and set DWORD SharedMemMaxSize with a value of 4194304 (decimal)
CsBridgeConnector : RegKey not found. Recommend add the key CsBridgeConnector and set DWORD SharedMemMaxSize with a value of 4194304 (decimal)
CsVpimConnector : RegKey not found. Recommend add the key CsVpimConnector and set DWORD SharedMemMaxSize with a value of 4194304 (decimal)
TCPChimney : Disabled
RSS : Disabled
*Pulled from UnityDB Configuration Table*
ExcludeAllReceipts : 0
ExcludeReturnReceipts : 0
DisableSearchFolderUse : 0
MinSearchFolderLifeHours : 1
OptimizeSearchFolderUse : 0
Unity Directory Information
Total Subscribers in network = 917
Total full subscribers homed on the local message store (if any) = 0
Total full subscribers assigned to the local Unity server = 917
Total network (contact) subscribers homed locally = 0
Total call handlers on local box = 103
Total delivery locations homed locally = 0
Total Unity servers in the same dialing domain (including local server) = 0
Total Unity servers seen in directory (including local server)= 1
Unity Licensing Information:
LicLanguagesMax=2
LicMaxMsgRecLenIsLicensed=1
LicPoolingIsEnabled=1
LicRealspeakSessionsMax=36
LicSecondaryServerIsLicensed=1
LicSubscribersMax=930
LicUMSubscribersMax=80
LicUnityUpgrades=1
LicUnityVoiceRecSessionsMax=24
LicVMISubscribersMax=80
LicVoicePortsMax=64
LicVPIMIsLicensed=0
LicAMISIsLicensed=0
AvLicUtilizationSecondaryServer=1
AvLicUtilizationSubscribers=917
AvLicUtilizationUMSubscribers=0
AvLicUtilizationVMISubscribers=0
OS Platform IP Config Info:
Windows 2000 IP Configuration
Host Name . . . . . . . . . . . . : CCUN02
Primary DNS Suffix . . . . . . . : ccis.edu
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : ccis.edu
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . : ccis.edu
Description . . . . . . . . . . . : HP NC7782 Gigabit Server Adapter #3
Physical Address. . . . . . . . . : 00-18-71-76-37-1D
DHCP Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 10.2.0.4
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 10.2.0.254
DNS Servers . . . . . . . . . . . : 10.10.30.193
10.10.30.232
From: Dailey, Fred M.
Sent: Monday, February 21, 2011 8:57 AM
To: 'cisco-voip at puck.nether.net'
Subject: Unity Exchange 2010 integration TUI not working.
We recently upgraded Unity 5.x to ES86 for integration with new Exchange 2010 cluster.
The upgrade itself was a nightmare with a three week TAC case full of misinformation and weak advice.
We finally got the thing to work after I sent an web article to TAC on the final issue with the upgrade.
A week later the TUI stopped working for the exchange 2010 subscribers.
TAC has only been able to advise redoing the MAPI ODI part of the upgrade, which I did, but it did not help.
Here is the run down.
Upgraded Unity 5 with ES86.
Upgraded MAPI ODI with latest from MS.
Exchange 2003 is the partner server. 2010 is for message store only.
Upgrade worked for a while.
Now Exchange 2010 subscribers get messages to their e-mail but cannot logon through the phone to get or send VM.
When the Messages button is pressed we get please enter your password then silence.
Errors pop on event monitor.
[cid:image001.png at 01CBD1A4.FE60CE70][cid:image002.png at 01CBD1A4.FE60CE70] [cid:image003.png at 01CBD1A4.FE60CE70]
Fred Dailey
Columbia College
Network-Telephony
573-875-7308
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