[cisco-voip] Recording in UCCX 7.x/8.0

[mklukas at gmail.com]

Thanks for the reply Jason, so it would probably be alright for the
occasional on-demand recording, but if they wish to record all agent calls
or a % of the calls we should look at another product.

I'm about to start looking through config guides, but can on-demand
recording be initiated from both a supervisor desktop, as well as the agent
desktop?

I will take a look at Zoom, we have used MiaRec in the past with good
results but I'm always open to better solutions.

Thanks
-Matt

On Wed, Feb 23, 2011 at 12:31 PM, Jason Aarons (US) <
jason.aarons at us.didata.com> wrote:

> UCCX has recording like Windows 7 has WordPad. WordPad is great for small
> stuff……
>
>
>
> Anything seriousI would recommend looking at Zoom CallRec if you need to
> archive/find calls, or another product.
>
>
>
> http://www.zoomint.com/en/products/callrec/features-and-benefits
>
>
>
> *From:* cisco-voip-bounces at puck.nether.net [mailto:
> cisco-voip-bounces at puck.nether.net] *On Behalf Of *mklukas at gmail.com
> *Sent:* Wednesday, February 23, 2011 1:09 PM
> *To:* cisco-voip at puck.nether.net
> *Subject:* [cisco-voip] Recording in UCCX 7.x/8.0
>
>
>
> Hello,
>
> I understand IPCC Express / UCCX has recording capabilities in both
> versions 7.x and 8.0, I'm curious if any recording can be done with just a
> CUCM cluster and single UCCX server (of either version) or if another
> recording application/server is required? I have a customer that is
> interested in adding both agent-initiated on-demand recording as well as
> supervisor and / or random % based recording. I see the option to order a
> Compliance Recording Server for 8.x but if any capabilities exist without
> adding another application and server i would prefer to stick with that.
>
> Regards,
> Matt Klukas
>
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