[cisco-voip] Recording in UCCX 7.x/8.0

[Jason Aarons (US)]

I recall it records all or nothing (works or it doesn't)  You don't actually hit a record button in CAD.

From: mklukas at gmail.com [mailto:mklukas at gmail.com]
Sent: Wednesday, February 23, 2011 2:08 PM
To: Jason Aarons (US)
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Recording in UCCX 7.x/8.0

Thanks for the reply Jason, so it would probably be alright for the occasional on-demand recording, but if they wish to record all agent calls or a % of the calls we should look at another product.

I'm about to start looking through config guides, but can on-demand recording be initiated from both a supervisor desktop, as well as the agent desktop?

I will take a look at Zoom, we have used MiaRec in the past with good results but I'm always open to better solutions.

Thanks
-Matt
On Wed, Feb 23, 2011 at 12:31 PM, Jason Aarons (US) <jason.aarons at us.didata.com<mailto:jason.aarons at us.didata.com>> wrote:
UCCX has recording like Windows 7 has WordPad. WordPad is great for small stuff......

Anything seriousI would recommend looking at Zoom CallRec if you need to archive/find calls, or another product.

http://www.zoomint.com/en/products/callrec/features-and-benefits

From: cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net> [mailto:cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>] On Behalf Of mklukas at gmail.com<mailto:mklukas at gmail.com>
Sent: Wednesday, February 23, 2011 1:09 PM
To: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: [cisco-voip] Recording in UCCX 7.x/8.0

Hello,

I understand IPCC Express / UCCX has recording capabilities in both versions 7.x and 8.0, I'm curious if any recording can be done with just a CUCM cluster and single UCCX server (of either version) or if another recording application/server is required? I have a customer that is interested in adding both agent-initiated on-demand recording as well as supervisor and / or random % based recording. I see the option to order a Compliance Recording Server for 8.x but if any capabilities exist without adding another application and server i would prefer to stick with that.

Regards,
Matt Klukas
________________________________
[https://mail.google.com/mail/?ui=2&view=bsp&ver=ohhl4rw8mbn4]<http://dimensiondata.stream57.com/04141pm/>

Disclaimer: This e-mail communication and any attachments may contain confidential and privileged information and is for use by the designated addressee(s) named above only. If you are not the intended addressee, you are hereby notified that you have received this communication in error and that any use or reproduction of this email or its contents is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by replying to this message and deleting it from your computer. Thank you.



-----------------------------------------
Disclaimer:

This e-mail communication and any attachments may contain
confidential and privileged information and is for use by the
designated addressee(s) named above only.  If you are not the
intended addressee, you are hereby notified that you have received
this communication in error and that any use or reproduction of
this email or its contents is strictly prohibited and may be
unlawful.  If you have received this communication in error, please
notify us immediately by replying to this message and deleting it
from your computer. Thank you.
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20110223/49c81498/attachment.html>