[cisco-voip] Recording in UCCX 7.x/8.0

[Anthony Holloway]

To clarify, UCCX On Demand Recording can be initiated in the following ways:

   - Supervisor Desktop (manual)
   - Cisco Agent Desktop via Task Button Configuration (manual)
   - Cisco Agent Desktop via Workflow Action (automatic)

No matter the solution, only the supervisor can access the recordings via
Supervisor Desktop.  Be careful with the automatic one, as to not record too
many sessions at once.

Anthony

On Wed, Feb 23, 2011 at 2:05 PM, Jason Aarons (US) <
jason.aarons at us.didata.com> wrote:

> I recall it records all or nothing (works or it doesn’t)  You don’t
> actually hit a record button in CAD.
>
>
>
> *From:* mklukas at gmail.com [mailto:mklukas at gmail.com]
> *Sent:* Wednesday, February 23, 2011 2:08 PM
> *To:* Jason Aarons (US)
> *Cc:* cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] Recording in UCCX 7.x/8.0
>
>
>
> Thanks for the reply Jason, so it would probably be alright for the
> occasional on-demand recording, but if they wish to record all agent calls
> or a % of the calls we should look at another product.
>
> I'm about to start looking through config guides, but can on-demand
> recording be initiated from both a supervisor desktop, as well as the agent
> desktop?
>
> I will take a look at Zoom, we have used MiaRec in the past with good
> results but I'm always open to better solutions.
>
> Thanks
> -Matt
>
> On Wed, Feb 23, 2011 at 12:31 PM, Jason Aarons (US) <
> jason.aarons at us.didata.com> wrote:
>
> UCCX has recording like Windows 7 has WordPad. WordPad is great for small
> stuff……
>
>
>
> Anything seriousI would recommend looking at Zoom CallRec if you need to
> archive/find calls, or another product.
>
>
>
> http://www.zoomint.com/en/products/callrec/features-and-benefits
>
>
>
> *From:* cisco-voip-bounces at puck.nether.net [mailto:
> cisco-voip-bounces at puck.nether.net] *On Behalf Of *mklukas at gmail.com
> *Sent:* Wednesday, February 23, 2011 1:09 PM
> *To:* cisco-voip at puck.nether.net
> *Subject:* [cisco-voip] Recording in UCCX 7.x/8.0
>
>
>
> Hello,
>
> I understand IPCC Express / UCCX has recording capabilities in both
> versions 7.x and 8.0, I'm curious if any recording can be done with just a
> CUCM cluster and single UCCX server (of either version) or if another
> recording application/server is required? I have a customer that is
> interested in adding both agent-initiated on-demand recording as well as
> supervisor and / or random % based recording. I see the option to order a
> Compliance Recording Server for 8.x but if any capabilities exist without
> adding another application and server i would prefer to stick with that.
>
> Regards,
> Matt Klukas
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