[cisco-voip] Cisco Unified Personal Communicator (CUPC) vs Cisco IP Communicator (CIPC)

[Jason Aarons (US)]

In the CUPC 8.5 release notes Table 8 Phones Supported by Cisco Unified Personal Communicator shows CIPC  (SCCP/SIP) supported.

But I'm willing to bet CTIOS/CAD 8 won't play with it...

From: Matthew Saskin [mailto:msaskin at gmail.com]
Sent: Saturday, February 26, 2011 6:04 PM
To: Jason Aarons (US)
Cc: Nick Matthews; Erick B.; cisco-voip (cisco-voip at puck.nether.net)
Subject: Re: [cisco-voip] Cisco Unified Personal Communicator (CUPC) vs Cisco IP Communicator (CIPC)

Does CUPC desk phone control work when the phone is CIPC (I don't know...)?  If so, shouldn't have any impact on UCCE, but it would be redundant since they technically have desk phone control from within the desktop application (CTIOS, CAD, or CRM)

Matthew Saskin
msaskin at gmail.com<mailto:msaskin at gmail.com>
203-253-9571


On Sat, Feb 26, 2011 at 4:42 PM, Jason Aarons (US) <jason.aarons at us.didata.com<mailto:jason.aarons at us.didata.com>> wrote:
Actually they are using UCCE but this wasn't for Agents.

If they did have Agents using CIPC I wonder if CUPS Desk Phone Control is supported.

From: matthn at gmail.com<mailto:matthn at gmail.com> [mailto:matthn at gmail.com<mailto:matthn at gmail.com>] On Behalf Of Nick Matthews
Sent: Saturday, February 26, 2011 12:52 PM
To: Erick B.
Cc: Jason Aarons (US); cisco-voip (cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>)
Subject: Re: [cisco-voip] Cisco Unified Personal Communicator (CUPC) vs Cisco IP Communicator (CIPC)

Also - if you're using the softphone for UCCX CIPC is still the only supported softphone.  Think DR, remote agents, etc.

CSF devices are on the roadmap, I don't think there are any announced dates yet.

-nick
On Fri, Feb 25, 2011 at 6:26 PM, Erick B. <erickbee at gmail.com<mailto:erickbee at gmail.com>> wrote:
They are both a softphone, and let you make phone calls. But CUPC doesn't have all phone features/functions compared to IP Communicator so it may be boil down to user preferences if they had been using IP communicator before. I prefer IP communicator over CUPC for phone calls. Don't really do much IM or other stuff with CUPC when I use it though.

On Fri, Feb 25, 2011 at 12:57 PM, Jason Aarons (US) <jason.aarons at us.didata.com<mailto:jason.aarons at us.didata.com>> wrote:
If customer is deploying CUPS 8.5 with CUPC (Cisco Unified Personal Communicator) is there any reason to put Cisco IP Communicator on their  computer as well?  Doesn't CUPC replace IP Communicator for those customers running CUPS 8.5 with Callmanager 8.0?
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