[cisco-voip] Sidetone on 7941/61 with 91.1 SR1 and CUCM 7.01

[Nick Matthews]

I found that the sidetone echo was usually with conjunction of another
device on the phone (headset).  I personally had this problem and was able
to adjust it with some of the Plantronics adjustments that were possible on
the headset.  It could be a different problem if it's happening without a
headset.

-nick

On Tue, Jan 11, 2011 at 11:09 AM, Erick B. <erickbee at gmail.com> wrote:

> Yea, thats what I figured, but the release notes say this was added in 7.0.
>
> Would the new 9.1.1 firmware have the sidetone level set at default or
> no sidetone at all? They were on 8.4.3 before and since 9.1.1 SR1 they
> say there is no sidetone.
>
> They are hearing echo (their own voice back) throughout the whole
> call, but not all calls. Happens about once in every 35-40 calls. No
> slips on the PRIs, adjusted the echo canceler coverage, input/output
> gains, upgraded router to current IOS and same thing. Thinking about
> putting them back on a older f/w since the sidetone issue came up with
> that change.
>
> Thanks, Erick
>
> On Tue, Jan 11, 2011 at 9:45 AM, Ryan Ratliff <rratliff at cisco.com> wrote:
> > Firmware installs never update CCMAdmin web page information.  If it's in
> > 7.0 at all (doubtful) then it would be in an ES, device pack, or SU if
> > you're lucky.
> > -Ryan
> > On Jan 11, 2011, at 10:37 AM, Erick B. wrote:
> > Does anyone know what CUCM version the Headset Sidetone Level setting
> > became available in?  Working on a phone quality/echo issue and
> > upgraded the phones from early 8.3 firmware to 9.1.1 SR1 and now the
> > users don't hear the sidetone on the headsets like before. The release
> > notes say in newer firmware, there was Sidetone level setting added to
> > phone device configuration  for CUCM 7.0 and higher and I see it on
> > 7.1.3 cucm version but it's not on 7.01 phone configuration pages.  I
> > did reboot the servers to see if a restart was needed for that option
> > to show up with new firmware update but it didn't.  Just trying to fix
> > this echo issue they are having now and then until they upgrade to 8.
> >
> > Thanks
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> >
> >
>
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