[cisco-voip] how to add 9 for redial

[Joel Perez]

Hi Bill,

Unfortunately that is one "feature" that isnt handled in an elegant/easy
fashion at all on CUCM. At least nothing that I have seen in my search for
similar solutions.

There are 3 easy ways of trying to handle that issue that have worked for me
in the past, even though it has been a while since ive done it. Most
customers just accept it.
1) If its an MGCP gateway then you can handle it using the "Service
Paramaters -->CallManager Service" section and set the prefix to 9,
91...etc. (you'rs isnt an MGCP GW)

2) If its an h323 GW then you can try a translation rule to prefix what you
need. Example:

*voice translation-rule 1*

*rule 1 /^/ /9/*

*voice translation-profile InboundVoice*

*translate calling 1*

*
*

*3) You can also try going to translation patterns and adding the prefix on
your inbound translation patterns under "Calling Party Transformations" you
add the "9" prefix.*

*
*

*The one caveat to the above is that callers will see all their inbound
calls prefixed with a "9" on their display. I suggest #3 as a quick and easy
way of doing it and testing it on one translation pattern using a DID not
used or your own DID pointed at your DN.*

*I havent done this in a while so results may vary. Im just going by memory
here.*

Hope that helps, and hopefully someone can chime in if they have found an
easier way or better way of doing it.

Joel P.


On Fri, Jan 28, 2011 at 8:22 PM, Tanner Ezell <tanner.ezell at gmail.com>wrote:

> Bill,
>
> The one way is to use the device pool settings. Under Incoming Calling
> Party Settings you have the ability to add prefix digits for National,
> International, Unknown and Subscriber. In most cases it would be a 9, 9011,
> 91, 9 but is highly dependent on your dialplan and current configuration.
>
> Cheers
> Tanner Ezell
>
> On Fri, Jan 28, 2011 at 1:28 PM, Burnam, William <WBurnam at mapei.com>wrote:
>
>> I have a request from my management to do the following:
>>
>> From their Cisco IP phones, when they view a number from the RECEIVED or
>> MISSED calls directory they want to be able to simply highlight one of those
>> OUTSIDE numbers and press dial and it will actually dial the number.
>>
>>
>>
>> The current problem is that we require a “9” to get an outside line.  They
>> don’t want to press edit and add the 9 in front of these numbers, they
>> believe they should simply be able to highlight those numbers, press dial
>> and the system will know dial 9 for the outside line then dial the number
>> that was highlighted.
>>
>>
>>
>> Is there a way to do this in CUCM 7?
>>
>>
>>
>> Thanks,
>>
>> Bill
>>
>>
>>
>>
>>
>> [image: Description: cid:image001.jpg at 01CACCCA.108F0930]
>>
>> Bill Burnam
>>
>> Systems Engineer, IT
>>
>> MAPEI Corp.
>>
>> 1144 E. Newport Center Drive
>>
>> Deerfield Beach, FL 33442
>>
>>
>>
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