[cisco-voip] UCCX 8 and Set Enterprise Call Info Step help ...

[Buchanan, James]

At what point in the script are you setting the variable? In the old days, this could be done under Connect, but with 8, it must be done before the Select Resource step. I can't remember where I read that right off the bat.

James Buchanan | Technology Manager, UC | South Region | Presidio Networked Solutions
12 Cadillac Dr, Suite 130, Brentwood, TN 37027 | jbuchanan at presidio.com<mailto:jbuchanan at ctiusa.com>
D: 615-866-5729 | F: 615-866-5781 | www.presidio.com<http://www.presidio.com/>
CCIE #25863, Voice


From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Biffle, Gerrad
Sent: Monday, January 31, 2011 10:21 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] UCCX 8 and Set Enterprise Call Info Step help ...

Need some assistance from the UCCX guru's in the group.  I'm trying to pass a single digit (i.e."1") that is captured from a Menu step via the Set Enterprise Call Info step to my Desktop agents CAD screens.  I currently have my string variable set to Call.PerpherialVariable1 and that field is assigned to my layout list but on a test call - the "1" does not show up.  What step(s) might I be missing?

Thanks for the help!


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