[cisco-voip] Call Recording UCM 8

[Nick Matthews]

Just since it's on topic..

I'm working on a project where they can't use this feature for their contact
center.  They are on a centralized SIP trunking architecture and all of
their agents are in remote branches.  That means to use this feature they
would have to double their WAN bandwidth to handle the recording.  Kind of a
bummer.  We still have to SPAN the CUBE at the head-end.

-nick

On Mon, Jan 31, 2011 at 4:57 PM, Paul <asobihoudai at yahoo.com> wrote:

> This capability is available for use in conjunction with contact center
> express or enterprise. This is the recommended method of agent monitoring
> moving forward as opposed to port duplication...better known as SPAN. It
> appears that without CC software involvement, there isn't a feature
> available to do this without involving third party or in-house developed
> software.
>
> ------------------------------
> *From:* Bill Riley <bill at hitechconnection.net>
> *To:* David Zhars <dzhars at gmail.com>; cisco-voip at puck.nether.net
> *Sent:* Mon, January 31, 2011 6:29:39 AM
> *Subject:* Re: [cisco-voip] Call Recording UCM 8
>
> Nope. Nothing in UCM any version that will do this.
>
>
>
>
>
>
>
> *From:* cisco-voip-bounces at puck.nether.net [
> mailto:cisco-voip-bounces at puck.nether.net] *On Behalf Of *David Zhars
> *Sent:* Monday, January 31, 2011 7:54 AM
> *To:* cisco-voip at puck.nether.net
> *Subject:* [cisco-voip] Call Recording UCM 8
>
>
>
> I thought there was a way in UCM 8.x to record a call you are currently
> on.  And I thought it was by pressing a softkey on the phone.
> I am having trouble finding this feature, all documentation seems to
> reference the CME versions.
>
> Thanks for any help!
>
> Dave
>
>
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