[cisco-voip] Call Recording UCM 8

[Buchanan, James]

Actually, Contact Center Express does not use this feature-it still uses the Desktop Recording built into CAD/CSD-at least as of 8.0. As a matter of fact, if using the Supervisor Monitoring, you cannot use spanless recording.


James Buchanan | Technology Manager, UC | South Region | Presidio Networked Solutions
12 Cadillac Dr, Suite 130, Brentwood, TN 37027 | jbuchanan at presidio.com<mailto:jbuchanan at ctiusa.com>
D: 615-866-5729 | F: 615-866-5781 | www.presidio.com<http://www.presidio.com/>
CCIE #25863, Voice


From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Paul
Sent: Monday, January 31, 2011 3:57 PM
To: Bill Riley; David Zhars; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Call Recording UCM 8

This capability is available for use in conjunction with contact center express or enterprise. This is the recommended method of agent monitoring moving forward as opposed to port duplication...better known as SPAN. It appears that without CC software involvement, there isn't a feature available to do this without involving third party or in-house developed software.

________________________________
From: Bill Riley <bill at hitechconnection.net<mailto:bill at hitechconnection.net>>
To: David Zhars <dzhars at gmail.com<mailto:dzhars at gmail.com>>; cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Sent: Mon, January 31, 2011 6:29:39 AM
Subject: Re: [cisco-voip] Call Recording UCM 8


Nope. Nothing in UCM any version that will do this.



From: cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net> [mailto:cisco-voip-bounces at puck.nether.net]<mailto:mailto:cisco-voip-bounces at puck.nether.net]> On Behalf Of David Zhars
Sent: Monday, January 31, 2011 7:54 AM
To: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: [cisco-voip] Call Recording UCM 8

I thought there was a way in UCM 8.x to record a call you are currently on.  And I thought it was by pressing a softkey on the phone.
I am having trouble finding this feature, all documentation seems to reference the CME versions.

Thanks for any help!

Dave

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