[cisco-voip] Call Recording UCM 8

[neil dsilva]

I agree with that ,Contact center is still using desktop recording.b) I
think in all version of CCM to record a call,if suppose any one want to
trace the call of the particular user.We have to do  span.we will span the
phone stackable switch to run the recording.I dont think there is an option
in CCM to record.If i am not correct please advise :)

Regards,
Neil Dsilva
VoIP Engineer

On Tue, Feb 1, 2011 at 10:21 AM, Buchanan, James <jbuchanan at presidio.com>wrote:

> Actually, Contact Center Express does not use this feature—it still uses
> the Desktop Recording built into CAD/CSD—at least as of 8.0. As a matter of
> fact, if using the Supervisor Monitoring, you cannot use spanless recording.
>
>
>
>
>
> *James Buchanan *|* Technology Manager, UC *| *South Region *|* Presidio
> Networked Solutions
> 12 Cadillac Dr, Suite 130, Brentwood, TN 37027 *|* **
> jbuchanan at presidio.com <jbuchanan at ctiusa.com>
> **D: 615-866-5729* | *F:* *615-866-5781* | *www.presidio.com*
>
> *CCIE #25863, Voice*
>
>
>
> *From:* cisco-voip-bounces at puck.nether.net [mailto:
> cisco-voip-bounces at puck.nether.net] *On Behalf Of *Paul
> *Sent:* Monday, January 31, 2011 3:57 PM
> *To:* Bill Riley; David Zhars; cisco-voip at puck.nether.net
>
> *Subject:* Re: [cisco-voip] Call Recording UCM 8
>
>
>
> This capability is available for use in conjunction with contact center
> express or enterprise. This is the recommended method of agent monitoring
> moving forward as opposed to port duplication...better known as SPAN. It
> appears that without CC software involvement, there isn't a feature
> available to do this without involving third party or in-house developed
> software.
>
>
> ------------------------------
>
> *From:* Bill Riley <bill at hitechconnection.net>
> *To:* David Zhars <dzhars at gmail.com>; cisco-voip at puck.nether.net
> *Sent:* Mon, January 31, 2011 6:29:39 AM
> *Subject:* Re: [cisco-voip] Call Recording UCM 8
>
>
> Nope. Nothing in UCM any version that will do this.
>
>
>
>
>
>
>
> *From:* cisco-voip-bounces at puck.nether.net [
> mailto:cisco-voip-bounces at puck.nether.net] *On Behalf Of *David Zhars
> *Sent:* Monday, January 31, 2011 7:54 AM
> *To:* cisco-voip at puck.nether.net
> *Subject:* [cisco-voip] Call Recording UCM 8
>
>
>
> I thought there was a way in UCM 8.x to record a call you are currently
> on.  And I thought it was by pressing a softkey on the phone.
> I am having trouble finding this feature, all documentation seems to
> reference the CME versions.
>
> Thanks for any help!
>
> Dave
>
>
>
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