[cisco-voip] CUCM services log files paths

[Ovidiu Popa]

Wes,

If got the popup that said the certificate is not trusted so TCP should be
good. After the popup I see in the wireshark some communications and then it
stops for exactly 1 minute (exactly as seen in the logs).

Regards,
Ovidiu

On Thu, Jun 9, 2011 at 4:13 PM, Wes Sisk <wsisk at cisco.com> wrote:

>  Ovidiu,
>
> This looks like a problem with TCP/IP connectivity form your client to the
> CUCM server.  What does a packet capture show?
>
> RTMT connects to servers on TCP port 8443.  You can view a list of required
> port connectivity in Unified OS Administration under Show->IP Preferences.
>
> Regards,
> Wes
>
>
>
> On 6/9/2011 7:03 AM, Ovidiu Popa wrote:
>
> Hello everyone
>
>  Does someone know where we can find a list with the correlation between
> CUCM services (network and feature) and their corresponding log files paths?
>
>  I'm having problems logging into RTMT, it stops with the message that it
> cannot reach the cluster. The PC log files are not very specific and I
> wanted to see on the CUCM side what is the problem.
>
>  2011-05-30 12:30:42,000 [SplashThread] INFO  rtmt.control -
> validMLALogin():  inside isSecureEnabled
> 2011-05-30 12:31:42,515 [SplashThread] ERROR rtmt.control -
> validMLALogin(): caught java.lang.Exception,
> e=java.net.SocketTimeoutException: Read timed out
>
>  According to this
>
> http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/service/8_5_1/rtmt/rtintro.html#wp1278618
> the Cisco Communications Manager servlet handles RTMT and the problem is
> what is the path for the logs for this service...
>
>  I wasn't able to find any information about these paths. It seems we
> should blindly trust RTMT to collect the files but they don't say what
> should we do when we need to debug RTMT itself?
>
>  Thanks for the input.
>
>  Regards,
> Ovidiu
>
>
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