[cisco-voip] CUCM services log files paths

[Wes Sisk]

Ovidiu,

This looks like a problem with TCP/IP connectivity form your client to 
the CUCM server.  What does a packet capture show?

RTMT connects to servers on TCP port 8443.  You can view a list of 
required port connectivity in Unified OS Administration under Show->IP 
Preferences.

Regards,
Wes


On 6/9/2011 7:03 AM, Ovidiu Popa wrote:
> Hello everyone
>
> Does someone know where we can find a list with the correlation 
> between CUCM services (network and feature) and their corresponding 
> log files paths?
>
> I'm having problems logging into RTMT, it stops with the message that 
> it cannot reach the cluster. The PC log files are not very specific 
> and I wanted to see on the CUCM side what is the problem.
>
> 2011-05-30 12:30:42,000 [SplashThread] INFO  rtmt.control - 
> validMLALogin():  inside isSecureEnabled
> 2011-05-30 12:31:42,515 [SplashThread] ERROR rtmt.control - 
> validMLALogin(): caught java.lang.Exception, 
> e=java.net.SocketTimeoutException: Read timed out
>
> According to this
> http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/service/8_5_1/rtmt/rtintro.html#wp1278618
> the Cisco Communications Manager servlet handles RTMT and the problem 
> is what is the path for the logs for this service...
>
> I wasn't able to find any information about these paths. It seems we 
> should blindly trust RTMT to collect the files but they don't say what 
> should we do when we need to debug RTMT itself?
>
> Thanks for the input.
>
> Regards,
> Ovidiu
>
>
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