[cisco-voip] CUCM services log files paths

[Ovidiu Popa]

Wes,

Just wanted to add some details to the problem:

- Installed CUCM and CUC cluster on UCS
- Restored the Production backup on the new virtual machines
- Both CUCM and CUC have the same behaviour

While installing I did some tests and used the same application username
albeit with a different password than the production servers.
CCMADMIN login with the installation username/password worked before the
restore
CCMADMIN login with the production username/password worked after the
restore

I'm wondering if there is some information that is written in the CUCM OS by
the installation process and not replaced by the restore process :does MLA
have some configuration files in the CUCM OS e.g. passwords in tomcat
configuration files? Am I on the right track ?

Thanks,

Regards,
Ovidiu


On Thu, Jun 9, 2011 at 5:40 PM, Ovidiu Popa <ovi.popa at gmail.com> wrote:

> yes to both.
>
> On Thu, Jun 9, 2011 at 5:32 PM, Wes Sisk <wsisk at cisco.com> wrote:
>
>>  So TCP comes up and it attempts MLA login. Usually that means database is
>> offline.  Can you login to CCMAdmin/user pages?  Can your 'run sql....'
>> commands from the CLI?
>>
>> Regards,
>> Wes
>>
>>
>> On 6/9/2011 11:04 AM, Ovidiu Popa wrote:
>>
>> Wes,
>>
>>  If got the popup that said the certificate is not trusted so TCP should
>> be good. After the popup I see in the wireshark some communications and then
>> it stops for exactly 1 minute (exactly as seen in the logs).
>>
>>  Regards,
>> Ovidiu
>>
>> On Thu, Jun 9, 2011 at 4:13 PM, Wes Sisk <wsisk at cisco.com> wrote:
>>
>>>  Ovidiu,
>>>
>>> This looks like a problem with TCP/IP connectivity form your client to
>>> the CUCM server.  What does a packet capture show?
>>>
>>> RTMT connects to servers on TCP port 8443.  You can view a list of
>>> required port connectivity in Unified OS Administration under Show->IP
>>> Preferences.
>>>
>>> Regards,
>>> Wes
>>>
>>>
>>>
>>> On 6/9/2011 7:03 AM, Ovidiu Popa wrote:
>>>
>>>  Hello everyone
>>>
>>>  Does someone know where we can find a list with the correlation between
>>> CUCM services (network and feature) and their corresponding log files paths?
>>>
>>>  I'm having problems logging into RTMT, it stops with the message that
>>> it cannot reach the cluster. The PC log files are not very specific and I
>>> wanted to see on the CUCM side what is the problem.
>>>
>>>  2011-05-30 12:30:42,000 [SplashThread] INFO  rtmt.control -
>>> validMLALogin():  inside isSecureEnabled
>>> 2011-05-30 12:31:42,515 [SplashThread] ERROR rtmt.control -
>>> validMLALogin(): caught java.lang.Exception,
>>> e=java.net.SocketTimeoutException: Read timed out
>>>
>>>  According to this
>>>
>>> http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/service/8_5_1/rtmt/rtintro.html#wp1278618
>>> the Cisco Communications Manager servlet handles RTMT and the problem is
>>> what is the path for the logs for this service...
>>>
>>>  I wasn't able to find any information about these paths. It seems we
>>> should blindly trust RTMT to collect the files but they don't say what
>>> should we do when we need to debug RTMT itself?
>>>
>>>  Thanks for the input.
>>>
>>>  Regards,
>>> Ovidiu
>>>
>>>
>>> _______________________________________________
>>> cisco-voip mailing listcisco-voip at puck.nether.nethttps://puck.nether.net/mailman/listinfo/cisco-voip
>>>
>>>
>>
>
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