[cisco-voip] UCCX 8.5 to 8.5 SU1 enable automatic upgrades is disabled

[Bill Riley]

After some testing I found out that the SU1 upgrade did not include the client services update. You install the full client again. If you let the auto upgrade run it uninstalls the old version and install a the full product again. Also rips out the saved username and extension on the agent PC. 

-----Original Message-----
From: erickbee at gmail.com [mailto:erickbee at gmail.com] 
Sent: Wednesday, June 15, 2011 7:32 PM
To: Bill Riley
Cc: <cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] UCCX 8.5 to 8.5 SU1 enable automatic upgrades is disabled

Don't have any more thoughts, wouldn't surprise me if it is a bug. I've ran into a half a dozen bugs or so with 8.5.1 were still waiting for fixes on. Minor stuff that worked fine in 5/7.x.



- Erick


On Jun 15, 2011, at 7:15 AM, "Bill Riley" <bill at hitechconnection.net> wrote:

> Did that as well. Still requires forces the client to upgrade. 
> 
> Also I am trying to use the following URL to get the updated .msi file 
> and I keep getting a not found error from the server.
> 
> http://x.x.x.x:6293/TUP/CAD/CAD Clients Service Release.msi
> 
> 
> 
> -----Original Message-----
> From: Erick B. [mailto:erickbee at gmail.com]
> Sent: Tuesday, June 14, 2011 11:45 PM
> To: Bill Riley
> Cc: cisco-voip at puck.nether.net
> Subject: Re: [cisco-voip] UCCX 8.5 to 8.5 SU1 enable automatic 
> upgrades is disabled
> 
> Maybe this setting needs to be set then the desktop configuration tool 
> re-ran to upload new desktop software and agents reinstalled with new setup?
> 
> Just a thought, I haven't had to do this yet myself...
> 
> 
> On Tue, Jun 14, 2011 at 3:15 PM, Bill Riley 
> <bill at hitechconnection.net>
> wrote:
>> 
>> 
>> 
>> 
>> I am getting ready to upgrade from UCCX 8.5 to 8.5 SU1. I found the 
>> option in the Desktop Administrator to disable automatic upgrades of 
>> CAD. I tested the upgrade in our lab and the CAD software still 
>> checks and sees that there is an update and asks the user to install 
>> it. If they don’t install it the CAD does not run.  Why do they have 
>> the option to disable the automatic updates for CAD if it still 
>> requires you to update? I can’t just flash cut all of the workstations at once.
>> The server / desktop team does not allow the users to have 
>> administrator
> rights, which they shouldn’t have anyway.
>> They also don’t want to enable the elevated privileges for .MSI packages.
>> They have a software deployment tool but inevitably a client will get 
>> missed and not upgrade.
>> 
>> Why is that option available if it still requires the CAD to upgrade?
>> 
>> 
>> 
>> I plan to upgrade all of the clients we just need it to be a phased 
>> upgrades instead of a flash upgrade.
>> 
>> 
>> 
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>> 
>> 
>