[cisco-voip] UCCX 8.5 to 8.5 SU1 enable automatic upgrades is disabled

[Bill Riley]

So it still does not address the fact that there is a check box to disable
automatic upgrades, but it still forces you to upgrade. Why have the option
if the user still can't work until it the client has been upgraded?

What if there was a problem after running the new version and we had to roll
back? It's another flash cut. 

-----Original Message-----
From: Erick B. [mailto:erickbee at gmail.com] 
Sent: Wednesday, June 15, 2011 8:30 PM
To: Bill Riley
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] UCCX 8.5 to 8.5 SU1 enable automatic upgrades is
disabled

Hmm....

I noticed that under add/remove programs with 7.x and had manually
uninstalled it and CAD, rebooted PC, then installed new 8.5.1 SU1 from
scratch on PC and not seeing client services update under add/remove
programs. So is there suppose to be a client services update? I have some
special newer agent.exe tac provided (manual copy/replace) that were
attempts to fix recording/monitoring issues we have but not working so
waiting on a new fix that is suppose to be out later this week last I heard.


On Wed, Jun 15, 2011 at 8:12 PM, Bill Riley <bill at hitechconnection.net>
wrote:
> After some testing I found out that the SU1 upgrade did not include the
client services update. You install the full client again. If you let the
auto upgrade run it uninstalls the old version and install a the full
product again. Also rips out the saved username and extension on the agent
PC.
>
> -----Original Message-----
> From: erickbee at gmail.com [mailto:erickbee at gmail.com]
> Sent: Wednesday, June 15, 2011 7:32 PM
> To: Bill Riley
> Cc: <cisco-voip at puck.nether.net>
> Subject: Re: [cisco-voip] UCCX 8.5 to 8.5 SU1 enable automatic 
> upgrades is disabled
>
> Don't have any more thoughts, wouldn't surprise me if it is a bug. I've
ran into a half a dozen bugs or so with 8.5.1 were still waiting for fixes
on. Minor stuff that worked fine in 5/7.x.
>
>
>
> - Erick
>
>
> On Jun 15, 2011, at 7:15 AM, "Bill Riley" <bill at hitechconnection.net>
wrote:
>
>> Did that as well. Still requires forces the client to upgrade.
>>
>> Also I am trying to use the following URL to get the updated .msi 
>> file and I keep getting a not found error from the server.
>>
>> http://x.x.x.x:6293/TUP/CAD/CAD Clients Service Release.msi
>>
>>
>>
>> -----Original Message-----
>> From: Erick B. [mailto:erickbee at gmail.com]
>> Sent: Tuesday, June 14, 2011 11:45 PM
>> To: Bill Riley
>> Cc: cisco-voip at puck.nether.net
>> Subject: Re: [cisco-voip] UCCX 8.5 to 8.5 SU1 enable automatic 
>> upgrades is disabled
>>
>> Maybe this setting needs to be set then the desktop configuration 
>> tool re-ran to upload new desktop software and agents reinstalled with
new setup?
>>
>> Just a thought, I haven't had to do this yet myself...
>>
>>
>> On Tue, Jun 14, 2011 at 3:15 PM, Bill Riley 
>> <bill at hitechconnection.net>
>> wrote:
>>>
>>>
>>>
>>>
>>> I am getting ready to upgrade from UCCX 8.5 to 8.5 SU1. I found the 
>>> option in the Desktop Administrator to disable automatic upgrades of 
>>> CAD. I tested the upgrade in our lab and the CAD software still 
>>> checks and sees that there is an update and asks the user to install 
>>> it. If they don’t install it the CAD does not run.  Why do they have 
>>> the option to disable the automatic updates for CAD if it still 
>>> requires you to update? I can’t just flash cut all of the workstations
at once.
>>> The server / desktop team does not allow the users to have 
>>> administrator
>> rights, which they shouldn’t have anyway.
>>> They also don’t want to enable the elevated privileges for .MSI
packages.
>>> They have a software deployment tool but inevitably a client will 
>>> get missed and not upgrade.
>>>
>>> Why is that option available if it still requires the CAD to upgrade?
>>>
>>>
>>>
>>> I plan to upgrade all of the clients we just need it to be a phased 
>>> upgrades instead of a flash upgrade.
>>>
>>>
>>>
>>> _______________________________________________
>>> cisco-voip mailing list
>>> cisco-voip at puck.nether.net
>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>
>>>
>>
>
>