[cisco-voip] Unity Transferring to an external number

[Lee]

The way I've done this in past.

Create a subscriber to use for Option 2.  Instead of send to greeting, had
it ring directly to ext.

On CCM, created CTI Port with that ext with the necessary CSS to make the
call.  CFA to the outside phone #.

On Fri, Jun 17, 2011 at 4:34 AM, O'Brien, Neil <nobrien at datapac.com> wrote:

> Hi,****
>
> I won't go into the whys but I have Unity Connection 8.5 and I need a call
> handler (an option 2 off an auto attendant) to transfer the call to an
> external number if option 2 is selected.  I continue to get "Sorry, this
> number did not answer" ****
>
> I've tried a few things that haven't worked:****
>
>    - Under Caller Input of the main call handler, configure option 2 to
>    transfer to an alternate extension which I put in the external number**
>    **
>    - Configure another call handler and configure the transfer rules
>    settings here to go to the external number and set option 2 to go to this
>    call handler. ****
>
> I didn't expect the above to work because the voicemail ports do not have a
> CSS that allows them to call external numbers.  So I confgured a translation
> pattern with a DN in the CSS that the voicemail ports are able to reach and
> translated it to the external number but it still doesn't work.  Thinking
> that the Call handler monitors it in some way (even though i've set it to
> release to switch) I set up a CTI Route Point with CFA to the external
> number and still the same problem.****
>
> The CSS of the TP is allowed call the number and if  I dial the TP
> independent of the CH it works fine.****
>
> I’ve already posted over at the Cisco Support Forum as well but not much
> joy there either.****
>
> I’d appreciate some pointers if you can think of anything??****
>
> Thanks,****
>
> Neil****
>
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