[cisco-voip] Real-time Extension Monitoring and Historical Reports Application

[cips]

I guess you can use the RTMT to monitor this. Or grant the supervisor access
to the CCM page "Actively logged in device report" this can be found under
DEVICE \ PHONE.

 

Or add SD BLF's to the phone of the supervisor, the BLF's will be the DN's
of the agents. The supervisor would require a 796x with one or more KEM's
though.

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Boon
Sent: vrijdag 17 juni 2011 14:17
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Real-time Extension Monitoring and Historical Reports
Application

 

I want to allow a supervisor to monitor the status of a group of extensions.


 

Does anyone know of any applications that can provide real-time monitoring
of extensions other than Attendant Console speed dial lists?

 

Also, it would be useful to have historical call reports included although
this is a nice to have as there is a call logging platform available that
could meet this requirement. 

 

Thanks

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