[cisco-voip] UCCx Supervisor shows agent still on call after call ended

[Scott Voll]

This one is a little weird.  UCCx 7.0

Supervisor is watching the Supervisor Desktop.  It shows that the agent is
still on a call.  Shows the time continueing to increase, but the agent has
been gone on break for 20 minutes.  No calls on the phone when checked.

Any ideas where to start looking?

Scott
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