[cisco-voip] Phones Not Getting Auth, Idle, Services URLS, etc

[Matthew Loraditch]

All servers are defined with IP addresses and all urls are using IPs currently. I've downloaded the cnf.xml file for the phones and they all have the IPs and all the info in them.

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Matthew Loraditch, CCVP, CCNA, CCDA
1965 Greenspring Drive
Timonium, MD 21093
support at heliontechnologies.com<mailto:support at heliontechnologies.com>
(p) (410) 252-8830
(F) (443) 541-1593

Visit us at www.heliontechnologies.com<http://www.heliontechnologies.com/>
Support Issue? Email support at heliontechnologies.com<mailto:support at heliontechnologies.com> for fast assistance!

From: Kevin Thorngren [mailto:kthorngr at cisco.com]
Sent: Wednesday, June 29, 2011 4:38 PM
To: Matthew Loraditch
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Phones Not Getting Auth, Idle, Services URLS, etc

Sounds like a DNS issue.  Are the servers defined with IP Address or name under System > Server and with your service URLs?  Might need to change from server name to IP.

Kevin
On Jun 29, 2011, at 4:26 PM, Matthew Loraditch wrote:


I am doing a new install and I cannot get the phones to pull these, they pull their configs as the lines work, can make and take calls, but they only show one active CM (yes the CMG has all servers) and all the config URLS are blank . This is 8.5.1SU1.
I am sure there is something I am missing but I can't figure it out. This is only happening so far on 794X phones. My CIPC gets everything fine.


Matthew Loraditch, CCVP, CCNA, CCDA
1965 Greenspring Drive
Timonium, MD 21093
support at heliontechnologies.com<mailto:support at heliontechnologies.com>
(p) (410) 252-8830
(F) (443) 541-1593

Visit us at www.heliontechnologies.com<http://www.heliontechnologies.com/>
Support Issue? Email support at heliontechnologies.com<mailto:support at heliontechnologies.com> for fast assistance!

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