[cisco-voip] Phones Not Getting Auth, Idle, Services URLS, etc

[Wes Sisk]

There is a common issue going on right now where server rebuilds, name 
changes, ip changes, and rehoming phones to new clusters can cause this 
behavior.  Have you do any of those? Alternatively, are you seeing an 
authorization or authentication failures in the phone console logs (they 
are visible by browsing to phone or from phone UI)?

See:
CSCto51228    SBD: OS CLI does not give enough warning about ITL 
certificate regen
CSCto51300    SBD: OS Web GUI does not give enough warning about ITL 
certificate regen

As another alternative, if you delete the CTL and ITL phone from the 
phone (it will have at least an ITL with 8.x) then does it properly 
receive configuration changes? If so, then your phones and server are 
now out of sync for security.  The recovery is to manually delete all 
CTL,ITL files.

Regards,
Wes

On 6/29/2011 4:26 PM, Matthew Loraditch wrote:
>
> I am doing a new install and I cannot get the phones to pull these, 
> they pull their configs as the lines work, can make and take calls, 
> but they only show one active CM (yes the CMG has all servers) and all 
> the config URLS are blank . This is 8.5.1SU1.
>
> I am sure there is something I am missing but I can't figure it out. 
> This is only happening so far on 794X phones. My CIPC gets everything 
> fine.
>
> *Matthew Loraditch, CCVP, CCNA, CCDA*
> 1965 Greenspring Drive
>
> Timonium, MD 21093
> support at heliontechnologies.com <mailto:support at heliontechnologies.com>
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> (F) (443) 541-1593
>
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