[cisco-voip] CTI Route Point Not Registered (CUE AA Malfunction)

[Lelio Fulgenzi]

The key here is to ensure that you can verify the ccmadmin and jtapi userIDs from the callmanager screen. If you can't get past this then it won't work. Can you ensure that the passwords haven't changed? How about network ports and ACLs?

Can you put a laptop on the same network as the router? If so, try logging into CCMadmin pages logging in with the credentials. Try logging in to CCMuser with jtapi credentials. You should see the cti ports listed. 



Sent from my iPhone

On Mar 8, 2011, at 9:13 PM, Alan Su <cj.alan at gmail.com> wrote:

> I tried to de-associate all the CIT Route Point from the user and then associate them with it again, but still not working... T____T
> any other suggestions? Thanks~
> 
> On Wed, Mar 9, 2011 at 12:05 AM, Alan Su <cj.alan at gmail.com> wrote:
> I tried to restart the CTI manager service, I even restarted the CCM
> server and the SRST/CUE router but still no luck. I'll do the reassign
> user later, hope it can solve it. Thx a lot for ur help.
> 
> On 3/8/11, ccieid1ot <ccieid1ot at gmail.com> wrote:
> > You can unassigned the CTI ports from Jtapi user or try restarting CTI
> > service.
> >
> > On Tue, Mar 8, 2011 at 4:30 AM, Alan Su <cj.alan at gmail.com> wrote:
> >
> >> Dear All,
> >>
> >> I have CCM4.1(2) cluster in HQ and SRST+CUE 3.2 in branch site. The CUE
> >> also perform the auto-attendant feature for PSTN inbound calls.
> >> It has already working for 1.5 years with not problem, however, all of
> >> sudden the AA feature failed, when dialing into the branch office from
> >> PSTN,
> >> it prompts "your call would be disconnected".
> >>
> >> I check the CTI route point in CCM, all of the them are "Not Registered",
> >> and when I tried "verify" in CUE web page, the result as below:
> >>
> >> Web login failed. Error while determining CCM version -1
> >> JTAPI login failed. Error whild determining CCM version -1
> >>
> >> Does anyone have clue about it? Any suggestion will be good, thanks so
> >> much
> >> for your help in advance.
> >>
> >> Regards,
> >> Alan
> >>
> >> _______________________________________________
> >> cisco-voip mailing list
> >> cisco-voip at puck.nether.net
> >> https://puck.nether.net/mailman/listinfo/cisco-voip
> >>
> >>
> >
> >
> > --
> > duy
> > CCIE #27737 Voice
> >
> 
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