[cisco-voip] CTI Route Point Not Registered (CUE AA Malfunction)

[Alan Su]

I tried to de-associate all the CIT Route Point from the user and then
associate them with it again, but still not working... T____T
any other suggestions? Thanks~

On Wed, Mar 9, 2011 at 12:05 AM, Alan Su <cj.alan at gmail.com> wrote:

> I tried to restart the CTI manager service, I even restarted the CCM
> server and the SRST/CUE router but still no luck. I'll do the reassign
> user later, hope it can solve it. Thx a lot for ur help.
>
> On 3/8/11, ccieid1ot <ccieid1ot at gmail.com> wrote:
> > You can unassigned the CTI ports from Jtapi user or try restarting CTI
> > service.
> >
> > On Tue, Mar 8, 2011 at 4:30 AM, Alan Su <cj.alan at gmail.com> wrote:
> >
> >> Dear All,
> >>
> >> I have CCM4.1(2) cluster in HQ and SRST+CUE 3.2 in branch site. The CUE
> >> also perform the auto-attendant feature for PSTN inbound calls.
> >> It has already working for 1.5 years with not problem, however, all of
> >> sudden the AA feature failed, when dialing into the branch office from
> >> PSTN,
> >> it prompts "your call would be disconnected".
> >>
> >> I check the CTI route point in CCM, all of the them are "Not
> Registered",
> >> and when I tried "verify" in CUE web page, the result as below:
> >>
> >> Web login failed. Error while determining CCM version -1
> >> JTAPI login failed. Error whild determining CCM version -1
> >>
> >> Does anyone have clue about it? Any suggestion will be good, thanks so
> >> much
> >> for your help in advance.
> >>
> >> Regards,
> >> Alan
> >>
> >> _______________________________________________
> >> cisco-voip mailing list
> >> cisco-voip at puck.nether.net
> >> https://puck.nether.net/mailman/listinfo/cisco-voip
> >>
> >>
> >
> >
> > --
> > duy
> > CCIE #27737 Voice
> >
>
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