[cisco-voip] CUCM 7.1.3 with NICE recording problem

[davidytk]

Hi Ryan

 

>From your experience, do you think this is the problem from NICE, we need to
restart NICE instead of CUCM.

 

Thanks

David

 

  _____  

From: Ryan Ratliff [mailto:rratliff at cisco.com] 
Sent: Friday, March 11, 2011 12:41 AM
To: davidytk
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] CUCM 7.1.3 with NICE recording problem

 

Without seeing logs I'd guess that NICE is trying to open the device twice
before controlling each line.  It should be able to open each line once the
device is opened. 

 

-Ryan

 

On Mar 10, 2011, at 6:14 AM, davidytk wrote:





Hi All

 

>From Cisco CTI log, it shows "CTIER_DEVICE_ALREADY_OPENED", I don't know
this is related to CUCM / NICE

 

Thanks

Best Regards

David

 

  _____  

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of davidytk
Sent: Thursday, March 10, 2011 7:08 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] CUCM 7.1.3 with NICE recording problem

 

Hi All

 

My client has a problem for DN recording. I have a IP Phone with 2 line
(1111 & 2222), we discovered that 1111 cannot have recording, but 2222 has
no problem. We have done the following thing.

 

1.           Rechange the new IP Phone, still fail

2.           Use a dummy extension (success), then rechange back the DN to
1111, still fail

3.           Remove the channel on Nice system and re-create again, still
fail.

 

>From Cisco CTI log, it said the DN 23910 is already opened by application,
so it appear error.

 

Does anyone know how to solve the above problem ?

 

Thanks

Best Regards

David

 



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