[cisco-voip] CUCM 7.1.3 with NICE recording problem

Fri Mar 11 13:25:33 EST 2011

It depends on the trigger.  Usually resetting either side will cause the app to completely start over with provider open, then device open, etc.  

To find root cause you are going to dig into logs on both sides to see what exactly is happening and why.

-Ryan

On Mar 10, 2011, at 10:29 PM, davidytk wrote:

Hi Ryan

From your experience, do you think this is the problem from NICE, we need to restart NICE instead of CUCM.

Thanks
David

From: Ryan Ratliff [mailto:rratliff at cisco.com] 
Sent: Friday, March 11, 2011 12:41 AM
To: davidytk
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] CUCM 7.1.3 with NICE recording problem

Without seeing logs I'd guess that NICE is trying to open the device twice before controlling each line.  It should be able to open each line once the device is opened. 

-Ryan

On Mar 10, 2011, at 6:14 AM, davidytk wrote:

Hi All

From Cisco CTI log, it shows “CTIER_DEVICE_ALREADY_OPENED”, I don’t know this is related to CUCM / NICE

Thanks
Best Regards
David

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of davidytk
Sent: Thursday, March 10, 2011 7:08 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] CUCM 7.1.3 with NICE recording problem

Hi All

My client has a problem for DN recording. I have a IP Phone with 2 line (1111 & 2222), we discovered that 1111 cannot have recording, but 2222 has no problem. We have done the following thing.

1.           Rechange the new IP Phone, still fail
2.           Use a dummy extension (success), then rechange back the DN to 1111, still fail
3.           Remove the channel on Nice system and re-create again, still fail.

From Cisco CTI log, it said the DN 23910 is already opened by application, so it appear error.

Does anyone know how to solve the above problem ?

Thanks
Best Regards
David

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