[cisco-voip] CUEAC 8.5.1.5 - Problems - Only One Active Call at a time

Mon Mar 21 12:00:14 EDT 2011

Ok, I understand this situation.

Then, if the operator is in an active call, he can only attend another
of the queue, putting the first on hold?

Is not possible to have 2 calls in the active field and when the
operator attend another call in the queue, leave the first call on held?
This could be done automatically with CallManager AC.

Sorry, but I did no find documentation that expresses this behavior.

Best regards

Hernan

From: Bennie Grant [mailto:Bennie.Grant at mettoni.com] 
Sent: lunes, 21 de marzo de 2011 12:50
To: BARANOWSKI, Hernan; Kevin Damisch; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] CUEAC 8.5.1.5 - Problems - Only One Active
Call at a time

No - the calls are queued by the server, and are delivered when the
operator handset is free

From: BARANOWSKI, Hernan [mailto:Hernan.Baranowski at LA.LOGICALIS.COM] 
Sent: Monday, March 21, 2011 11:49 AM
To: Bennie Grant; Kevin Damisch; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] CUEAC 8.5.1.5 - Problems - Only One Active
Call at a time

Bennie:

Is possible to have 2 active calls in the active calls field [F7] with
this forced delivery configuration?

Thanks.

Hernan

From: Bennie Grant [mailto:Bennie.Grant at mettoni.com] 
Sent: lunes, 21 de marzo de 2011 12:39
To: Kevin Damisch; BARANOWSKI, Hernan; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] CUEAC 8.5.1.5 - Problems - Only One Active
Call at a time

Essentially yes, although you would achieve it with a  different call
flow:

1)      Operator answers first call

2)      Operator parks the first call

3)      Operator answers second call

4)      If operator wishes to join the 2 calls together, the operator
either TRANSFERS the call to the call park back, or conferences in the
call park bay, and the calls are connected

Thanks

From: Kevin Damisch [mailto:kevin.damisch at vitalsite.com] 
Sent: Monday, March 21, 2011 11:37 AM
To: Bennie Grant; BARANOWSKI, Hernan; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] CUEAC 8.5.1.5 - Problems - Only One Active
Call at a time

Bennie,

So, if we configure forced delivery, is it possible to have a single
operator handle multiple calls, then join them from within the AC client
similar to using the Join softkey as we would do via the phone itself?

Thanks,

Kevin

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Bennie Grant
Sent: Monday, March 21, 2011 10:27 AM
To: BARANOWSKI, Hernan; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] CUEAC 8.5.1.5 - Problems - Only One Active
Call at a time

There are no limitations with the 60 day license. It sounds like you are
sending calls directly to the handset of the phone, which is not
supported and will cause these issues

Ensure that you are routing calls through the QUEUES, and if you want
the phone to ring, enable the "forced delivery" mode on the server
settings. Then, the system will handle the calls & queuing for you, as
opposed to trying to juggle them all on the handset directly

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of BARANOWSKI,
Hernan
Sent: Monday, March 21, 2011 11:12 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] CUEAC 8.5.1.5 - Problems - Only One Active Call at
a time
Importance: High

Hi all:

I installed the CUEAC in our customer and when we were doing tests
presents the problem of subject.

We can only answer a call at a time. To answer another call, leave the
active standby. Is this normal behavior of the product?.

With the Callmanager AC, this could be done without problems. Then do a
join in the calls, transfers, etc.

Is there any document with this kind of specifications? Number of active
calls, etc?

We are using a trial version for 60 days. This version has limitations?

Best regards

_________________________________________________

Hernan Baranowski
Systems Engineer / Southern Cone
Logicalis 

Tel: +54 11 4344-0400
hernan.baranowski at la.logicalis.com 

Peru 327 - CABA - Argentina - C1067AAG

www.la.logicalis.com <http://www.la.logicalis.com/> 
_________________________________________________
Business and technology working as one  

************************************************************************
*
Please consider the environment before printing this e-mail
************************************************************************
*
This email and any files transmitted with it are confidential and
intended solely for the use of the individual or entity to whom they
are addressed. If you have received this email in error please notify
the system manager.  http://www.mettoni.com

Mettoni Ltd
Registered in England and Wales: 4485956
Ashfords House, Grenadier Road, Exeter, EX1 3LH
************************************************************************
*

________________________________

This communication (including any attachments) is intended only for the
use of the individual or entity to which it is addressed, and may
contain information that is privileged, confidential and exempt from
disclosure under applicable law. If you are not the intended recipient,
any dissemination, distribution or copying of this communication is
strictly prohibited. If you have received this communication in error,
please notify Vital Support Systems at 515 334 5700 and delete or
destroy all copies and the original document.

************************************************************************
*
Please consider the environment before printing this e-mail
************************************************************************
*
This email and any files transmitted with it are confidential and
intended solely for the use of the individual or entity to whom they
are addressed. If you have received this email in error please notify
the system manager.  http://www.mettoni.com

Mettoni Ltd
Registered in England and Wales: 4485956
Ashfords House, Grenadier Road, Exeter, EX1 3LH
************************************************************************
*
************************************************************************
*
Please consider the environment before printing this e-mail
************************************************************************
*
This email and any files transmitted with it are confidential and
intended solely for the use of the individual or entity to whom they
are addressed. If you have received this email in error please notify
the system manager.  http://www.mettoni.com

Mettoni Ltd
Registered in England and Wales: 4485956
Ashfords House, Grenadier Road, Exeter, EX1 3LH
************************************************************************
*
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20110321/7e11258d/attachment.html>