[cisco-voip] CUEAC 8.5.1.5 - Problems - Only One Active Call at a time

Mon Mar 21 12:04:22 EDT 2011

That is correct. If the operator wishes to handle the second call, they must put the first call on hold/park

From: BARANOWSKI, Hernan [mailto:Hernan.Baranowski at LA.LOGICALIS.COM]
Sent: Monday, March 21, 2011 12:00 PM
To: Bennie Grant; Kevin Damisch; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] CUEAC 8.5.1.5 - Problems - Only One Active Call at a time

Ok, I understand this situation.

Then, if the operator is in an active call, he can only attend another of the queue, putting the first on hold?

Is not possible to have 2 calls in the active field and when the operator attend another call in the queue, leave the first call on held? This could be done automatically with CallManager AC.

Sorry, but I did no find documentation that expresses this behavior.

Best regards

Hernan

From: Bennie Grant [mailto:Bennie.Grant at mettoni.com]
Sent: lunes, 21 de marzo de 2011 12:50
To: BARANOWSKI, Hernan; Kevin Damisch; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] CUEAC 8.5.1.5 - Problems - Only One Active Call at a time

No - the calls are queued by the server, and are delivered when the operator handset is free

From: BARANOWSKI, Hernan [mailto:Hernan.Baranowski at LA.LOGICALIS.COM]
Sent: Monday, March 21, 2011 11:49 AM
To: Bennie Grant; Kevin Damisch; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] CUEAC 8.5.1.5 - Problems - Only One Active Call at a time

Bennie:

Is possible to have 2 active calls in the active calls field [F7] with this forced delivery configuration?

Thanks.

Hernan

From: Bennie Grant [mailto:Bennie.Grant at mettoni.com]
Sent: lunes, 21 de marzo de 2011 12:39
To: Kevin Damisch; BARANOWSKI, Hernan; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] CUEAC 8.5.1.5 - Problems - Only One Active Call at a time

Essentially yes, although you would achieve it with a  different call flow:

1)      Operator answers first call

2)      Operator parks the first call

3)      Operator answers second call

4)      If operator wishes to join the 2 calls together, the operator either TRANSFERS the call to the call park back, or conferences in the call park bay, and the calls are connected

Thanks

From: Kevin Damisch [mailto:kevin.damisch at vitalsite.com]
Sent: Monday, March 21, 2011 11:37 AM
To: Bennie Grant; BARANOWSKI, Hernan; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] CUEAC 8.5.1.5 - Problems - Only One Active Call at a time

Bennie,

So, if we configure forced delivery, is it possible to have a single operator handle multiple calls, then join them from within the AC client similar to using the Join softkey as we would do via the phone itself?

Thanks,
Kevin

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Bennie Grant
Sent: Monday, March 21, 2011 10:27 AM
To: BARANOWSKI, Hernan; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] CUEAC 8.5.1.5 - Problems - Only One Active Call at a time

There are no limitations with the 60 day license. It sounds like you are sending calls directly to the handset of the phone, which is not supported and will cause these issues

Ensure that you are routing calls through the QUEUES, and if you want the phone to ring, enable the "forced delivery" mode on the server settings. Then, the system will handle the calls & queuing for you, as opposed to trying to juggle them all on the handset directly

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of BARANOWSKI, Hernan
Sent: Monday, March 21, 2011 11:12 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] CUEAC 8.5.1.5 - Problems - Only One Active Call at a time
Importance: High

Hi all:

I installed the CUEAC in our customer and when we were doing tests presents the problem of subject.

We can only answer a call at a time. To answer another call, leave the active standby. Is this normal behavior of the product?.

With the Callmanager AC, this could be done without problems. Then do a join in the calls, transfers, etc.

Is there any document with this kind of specifications? Number of active calls, etc?

We are using a trial version for 60 days. This version has limitations?

Best regards
_________________________________________________
Hernan Baranowski
Systems Engineer / Southern Cone
Logicalis
Tel: +54 11 4344-0400
hernan.baranowski at la.logicalis.com<mailto:hernan.baranowski at la.logicalis.com>
Peru 327 - CABA - Argentina - C1067AAG
www.la.logicalis.com<http://www.la.logicalis.com/>
_________________________________________________
Business and technology working as one

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This email and any files transmitted with it are confidential and

intended solely for the use of the individual or entity to whom they

are addressed. If you have received this email in error please notify

the system manager.  http://www.mettoni.com

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Registered in England and Wales: 4485956

Ashfords House, Grenadier Road, Exeter, EX1 3LH

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Please consider the environment before printing this e-mail
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This email and any files transmitted with it are confidential and
intended solely for the use of the individual or entity to whom they
are addressed. If you have received this email in error please notify
the system manager.  http://www.mettoni.com

Mettoni Ltd
Registered in England and Wales: 4485956
Ashfords House, Grenadier Road, Exeter, EX1 3LH
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