[cisco-voip] UCCX Priority

[Matthew Loraditch]

Once a call is prioritized are the calls with the higher priority FIFO based on when they were prioritized or FIFO based on original queueing time?
I.e. does a 30 minute hold that gets set to priority x  go in front of a call that has only held for 10 minutes but was set to priority X 5 minutes earlier?

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Matthew Loraditch, CCVP, CCNA, CCDA
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