[cisco-voip] UCCX Priority

[Anthony Holloway]

In you example, the answer is: no, they would go to the back of the FIFO
line in priority X.

It goes: Priority First, then FIFO within each priority, for the
selection algorithm.

Kind of like reading (for some people); top to bottom, left to right = high
to low (priority), first to last (fifo).

See if this graphic helps illustrate it:

[image: uccx-csq-priority-and-fifo.png]

Anthony

On Mon, Mar 28, 2011 at 2:38 PM, Matthew Loraditch <
MLoraditch at heliontechnologies.com> wrote:

>  Once a call is prioritized are the calls with the higher priority FIFO
> based on when they were prioritized or FIFO based on original queueing time?
>
> I.e. does a 30 minute hold that gets set to priority x  go in front of a
> call that has only held for 10 minutes but was set to priority X 5 minutes
> earlier?
>
>
>
> [image: Description: cid:image001.jpg at 01C95158.4441E1B0]
>
> *Matthew Loraditch, CCVP, CCNA, CCDA*
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