[cisco-voip] UCCX Priority

[Matthew Loraditch]

Got it. Thanks for the graphic!


Matthew Loraditch, CCVP, CCNA, CCDA
1965 Greenspring Drive
Timonium, MD 21093
support at heliontechnologies.com<mailto:support at heliontechnologies.com>
(p) (410) 252-8830
(F) (443) 541-1593

Visit us at www.heliontechnologies.com<http://www.heliontechnologies.com/>
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From: avholloway at gmail.com [mailto:avholloway at gmail.com] On Behalf Of Anthony Holloway
Sent: Monday, March 28, 2011 10:32 PM
To: Matthew Loraditch
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] UCCX Priority

In you example, the answer is: no, they would go to the back of the FIFO line in priority X.

It goes: Priority First, then FIFO within each priority, for the selection algorithm.

Kind of like reading (for some people); top to bottom, left to right = high to low (priority), first to last (fifo).

See if this graphic helps illustrate it:

[uccx-csq-priority-and-fifo.png]

Anthony

On Mon, Mar 28, 2011 at 2:38 PM, Matthew Loraditch <MLoraditch at heliontechnologies.com<mailto:MLoraditch at heliontechnologies.com>> wrote:
Once a call is prioritized are the calls with the higher priority FIFO based on when they were prioritized or FIFO based on original queueing time?
I.e. does a 30 minute hold that gets set to priority x  go in front of a call that has only held for 10 minutes but was set to priority X 5 minutes earlier?

[Description: cid:image001.jpg at 01C95158.4441E1B0]
Matthew Loraditch, CCVP, CCNA, CCDA
1965 Greenspring Drive
Timonium, MD 21093
support at heliontechnologies.com<mailto:support at heliontechnologies.com>
(p) (410) 252-8830<tel:%28410%29%20252-8830>
(F) (443) 541-1593<tel:%28443%29%20541-1593>

Visit us at www.heliontechnologies.com<http://www.heliontechnologies.com/>
Support Issue? Email support at heliontechnologies.com<mailto:support at heliontechnologies.com> for fast assistance!


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