[cisco-voip] Forwarding dials wrong number

[Matthew Ballard]

One solution would be to have the user forward his extension to his cell
phone number with the area code (ie 123-555-1234, not 555-1234), then
setup a Route Pattern or a Translation Pattern at Site A to strip the
area code if someone dials it (so that if the user is at site A, it goes
out as a local call, but if at Site B, it gets routed using the area
code).

 

Matthew Ballard

Network Manager

Otis College of Art and Design

mballard at otis.edu

 

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Bob Fronk
Sent: Wednesday, May 11, 2011 2:15 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Forwarding dials wrong number

 

CUCM 6.1.2

 

We are seeing an issue when an employee forwards his extension to his
cell phone.  

 

Site A is in area code 123.  User forwards extension 1107 to his cell
phone at 555-1234.  

 

Site B is in area code 456.  User in Site B is extension 6102. 

 

User at Site B calls the user in Site A.  The forwarding number is
dialed, but as a local number to Site B instead of the local number in
Site A.  As it happens, these two areas have an exchange that is the
same, even though they are in different States, so the number dialed is
a local number, but it is the wrong area code, so this harasses some
innocent person that is getting all his calls.

 

If callers from Site A call extension 1107, the call forwards to the
user's cell phone as expected.

 

I am not sure how to solve this issue.  

 

Any help or ideas appreciated.

 

PS - I am a novice in voice and need to try and resolve this without
bringing an outside vendor.  Thanks for anyone's help.

 

 

Bob Fronk

bob at btrfronk.com

 

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