[cisco-voip] Help with Second line

[David Zhars]

Neal, I see your point.  Yes, he does need voicemail.  I may go with your
solution, though it would mean if he wasn't there, and they didn't pick up,
people would wait for about 8 rings.  I will test it out.

Cips, what is the call pickup audio/visual notification?  I was thinking of
creating a new softkey template for the 3 clerks, so when they take the
phone off hook the PickUp button would be right there on the first screen.
I know it sounds ridiculous, but sometimes they are crushed busy, and having
to hit that extra button throws them off!!

On Thu, May 12, 2011 at 1:22 PM, cips <cisco at cips.nl> wrote:

> Since you are using CM8 can you not simply use the call pickup audio/visual
> notification?
>
>
>
> *From:* cisco-voip-bounces at puck.nether.net [mailto:
> cisco-voip-bounces at puck.nether.net] *On Behalf Of *Haas, Neal
> *Sent:* donderdag 12 mei 2011 20:00
> *To:* 'David Zhars'; cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] Help with Second line
>
>
>
> Does he need voicemail? If no set the “Call Forward and Call Pickup
> Settings” to go to a secondary extension on the Clerks phones.
>
>
>
> If the chief needs voicemail and wants the clerks to still answer, still
> set the “Call Forward and Call Pickup Settings” to go to a secondary
> extension on the Clerks phones but then add his voicemail on to the
> secondary extension.
>
>
>
> Call flow like.
>
>
>
> Chief àRing no Answer à Clerks à No answer à Voicemail.
>
>
>
> I hope that this helps. This is a no interaction setup. Call pickup doesn’t
> work for everything.
>
>
>
> Neal
>
>
>
> *From:* cisco-voip-bounces at puck.nether.net [mailto:
> cisco-voip-bounces at puck.nether.net] *On Behalf Of *David Zhars
> *Sent:* Thursday, May 12, 2011 10:54 AM
> *To:* cisco-voip at puck.nether.net
> *Subject:* [cisco-voip] Help with Second line
>
>
>
> CM 8.0
> 7940 phones.
>
> I have 4 users in an office (3 clerks and one Chief).  If the Chief's phone
> rings and he's not there to answer, they want to be able to pick it up.
> I added them to a call pickup group, but this means when his phone rings,
> they need to look at his office to see if he's there, if he's not then
> pick up the phone, press More, then PckUp.
>
> Couldn't I just add his number as their second extension?  Of course, I
> wouldn't want it to ring their phone or even show Caller ID.  Just they
> would look, see he's not there, then press the 2nd line button.  Is there a
> nice way to do this in 8?
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20110512/7ee8acfa/attachment.html>