[cisco-voip] Help with Second line

[Norton, Mike]

I like to throw broadcast hunt groups into the mix in that sort of scenario. E.g. first two rings go only to the original DN, after two rings it goes to a broadcast hunt that includes the original DN and the extra DN(s). Helps to achieve a good balance between length of time callers have to wait, and length of time callees have in order to pick up. Callers don't have to wait so long for it to start ringing the extra phones, but the original phone can still pick it up if they are actually around and just happen to be slightly slower than normal. The CFNA on the hunt pilot goes to voicemail after two or three rings.

--
Mike Norton
I.T. Support
Peace Wapiti School Division No. 76
Helpdesk: 780-831-3080
Direct: 780-831-3076

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of David Zhars
Sent: May-12-11 12:55 PM
To: cips
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Help with Second line

Neal, I see your point.  Yes, he does need voicemail.  I may go with your solution, though it would mean if he wasn't there, and they didn't pick up, people would wait for about 8 rings.  I will test it out.

Cips, what is the call pickup audio/visual notification?  I was thinking of creating a new softkey template for the 3 clerks, so when they take the phone off hook the PickUp button would be right there on the first screen.  I know it sounds ridiculous, but sometimes they are crushed busy, and having to hit that extra button throws them off!!
On Thu, May 12, 2011 at 1:22 PM, cips <cisco at cips.nl<mailto:cisco at cips.nl>> wrote:
Since you are using CM8 can you not simply use the call pickup audio/visual notification?

From: cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net> [mailto:cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>] On Behalf Of Haas, Neal
Sent: donderdag 12 mei 2011 20:00
To: 'David Zhars'; cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] Help with Second line

Does he need voicemail? If no set the "Call Forward and Call Pickup Settings" to go to a secondary extension on the Clerks phones.

If the chief needs voicemail and wants the clerks to still answer, still set the "Call Forward and Call Pickup Settings" to go to a secondary extension on the Clerks phones but then add his voicemail on to the secondary extension.

Call flow like.

Chief -->Ring no Answer --> Clerks --> No answer --> Voicemail.

I hope that this helps. This is a no interaction setup. Call pickup doesn't work for everything.

Neal

From: cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net> [mailto:cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>] On Behalf Of David Zhars
Sent: Thursday, May 12, 2011 10:54 AM
To: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: [cisco-voip] Help with Second line

CM 8.0
7940 phones.

I have 4 users in an office (3 clerks and one Chief).  If the Chief's phone rings and he's not there to answer, they want to be able to pick it up.
I added them to a call pickup group, but this means when his phone rings, they need to look at his office to see if he's there, if he's not then
pick up the phone, press More, then PckUp.

Couldn't I just add his number as their second extension?  Of course, I wouldn't want it to ring their phone or even show Caller ID.  Just they would look, see he's not there, then press the 2nd line button.  Is there a nice way to do this in 8?

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